Tech Lead ServiceNow – IRM(Integrated Risk Management)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead ServiceNow -- IRM (Integrated Risk Management) based in Brazil.

This is a remote, full-time leadership role focused on delivering ServiceNow IRM solutions for complex business environments.
You will lead the technical direction of projects involving risk management, compliance, audit, controls, and third-party risk.
The role combines solution architecture, hands-on ServiceNow development, process automation, integrations, and technical leadership.
You will translate business requirements into scalable solutions while guiding a multidisciplinary team through implementation and continuous improvement.
Working closely with technical and functional stakeholders, you will help ensure high-quality deliveries and adherence to ServiceNow best practices.
The position offers exposure to strategic projects, international environments, and a broad ecosystem spanning technology, security, risk, audit, and compliance.
It is an opportunity for an experienced ServiceNow professional who enjoys ownership, collaboration, problem-solving, and helping teams deliver meaningful digital transformation.

Accountabilities:

• Lead the technical delivery of ServiceNow IRM projects, including implementation, evolution, and ongoing support.

• Organize, prioritize, and distribute activities across the technical team while applying ServiceNow best practices.

• Translate business requirements related to risk, controls, audit, and compliance into effective technical solutions.

• Design and implement solutions across Risk Management, Policy and Compliance Management, Audit Management, and Third-Party Risk Management.

• Plan and architect project sprints based on user stories and priorities using Scrum methodologies.

• Support the team with ServiceNow configuration, customization, development, and solution implementation.

• Develop and automate processes, approval workflows, controls, indicators, and notifications.

• Configure risk profiles, entities, controls, tests, evidence, issues, and action plans.

• Develop integrations and APIs using RESTful concepts and best practices.

• Provide technical guidance, support problem-solving, and drive continuous improvement of delivered solutions.

• Ensure the technical quality of deliverables and alignment with ServiceNow standards and recommended practices.

• Collaborate with multidisciplinary teams across technology, functional consulting, architecture, information security, risk, audit, and compliance.

• Participate in customer meetings and contribute to technical and functional discussions related to IRM.

Requirements:

• Proven experience as a ServiceNow Tech Lead, Senior Developer, or Technical Consultant.

• Practical experience implementing, enhancing, or supporting ServiceNow IRM/GRC solutions.

• Strong understanding of risk management, internal controls, auditing, and compliance processes.

• Experience with one or more IRM components, such as Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, or Regulatory Change Management.

• Solid knowledge of ServiceNow platform configuration and development.

• Experience with integrations, REST APIs, workflow automation, and related technologies.

• Experience working with Agile methodologies such as Scrum or Kanban.

• Ability to understand business requirements and translate them into appropriate technical solutions.

• Ability to make technical decisions, provide guidance, and support the development of other team members.

• Strong communication and interpersonal skills for working with technical teams, customers, and stakeholders at different levels of seniority.

• Strong leadership, organization, ownership, and delivery-management capabilities.

• Advanced English is desirable for international projects.

• ServiceNow Certified System Administrator (CSA) certification.

• Additional qualifications that may strengthen the profile include ServiceNow CIS -- Risk and Compliance certification or another IRM-related certification.

• Experience delivering end-to-end IRM implementation projects.

• Knowledge of frameworks and standards such as ISO 27001, ISO 31000, SOX, COSO, and NIST.

• Experience with SecOps and integrations between IRM, information security, and other ServiceNow modules.

• Fluent English, advanced Spanish, or a postgraduate degree/MBA in Technology, Information Security, Risk, Audit, or a related field are additional advantages.

• A proactive and adaptable mindset, strong ownership, continuous-learning orientation, and the ability to thrive in dynamic environments.

Benefits:

* Fully remote work model.

* Full-time employment.

* Flexible benefits, including meal and food allowances.

* SulAmérica health insurance with no copayment and fully employer-funded.

* SulAmérica dental insurance, fully employer-funded.

* Home office allowance.

* Life insurance.

* Childcare allowance.

* Profit-sharing program (PPR).

* Wellhub/Gympass membership.

* 24/7 digital medical care and telemedicine support.

* Access to specialist medical teleconsultations.

* Chronic-care management with personalized multidisciplinary support.

* Pregnancy support program.

* Nutrition program with nutritional guidance and consultations.

* Social support, including legal and financial guidance.

* Emotional health support, including check-ups, psychotherapy, and emergency assistance.

* Benefits club with education, career, university, and language-learning partnerships.

* Internal training and continuous development through the Shark Academy, including company-funded certifications.

* Knowledge-sharing and professional development opportunities within a specialized technology team.

* Gamification program with points that can be exchanged for rewards.