Windows Desktop Migration Engineer

Important IT company At the Latin American level, growth requires: **Windows Desktop Migration Engineer** ***Role summary*** We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management). ***Key responsibilities*** ▪ Execute user migrations following the factory playbook, tracking progress and outcomes ▪ Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools ▪ Perform application testing, defect reproduction, and regression checks before and after migration ▪ Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team. ▪ Write clear user updates and technical notes; manage expectations and drive closure ▪ Provide structured reporting on your assigned workload (status, risks, blockers) ***Must have skills*** ▪ Strong familiarity with Windows desktop environments and application behavior ▪ Proficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshooting ▪ Python or Java coding proficiency for automation and diagnostics ▪ Strong debugging and problem isolation skills (logs, configs, repro steps) ▪ Strong application testing knowledge (test design, validation, regression mindset) ▪ Excellent written and verbal communication, including explaining technical issues to non-technical audiences ▪ Strong personal project management skills (follow process, manage your queue, accurate reporting) ***Good-to-have skills*** ▪ Knowledge of AI-assisted troubleshooting or automation concepts ▪ Prior application development experience (building, supporting, or modernizing apps) ▪ Engagement style ▪ High-volume, user-facing execution with clear daily outcomes ▪ Works independently within a standardized model, escalating appropriately when needed ▪ Comfortable partnering across engineering and operations teams **ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: Remote. **Location**: Mexico **Salary**: $80,000 gross **Benefits**: Excellent superior benefits.