Virtual Medical Receptionist / Medical Administrative Assistant (Bilingual)
Staffing for Doctors
$0-$0 / yr
Salary
guatemala
Region
ASAP
Start Date
About Staffing for Doctors
As the leading provider of HIPAA-compliant virtual medical assistants, we've helped over 500 healthcare practices optimize their operations and improve patient care through innovative staffing solutions. We are a team of medical virtual staffing experts transforming healthcare administration and improve patient care through innovative virtual staffing solutions.
About this Role.
Sharp Medical Group is seeking a highly organized, customer-focused Virtual Medical Receptionist / Medical Administrative Assistant to join our growing healthcare team.
As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish.
Experience with AccidentMate / OrganizedMED is a plus but not required.
Ideal Candidate
We're looking for someone who:
Thrives in a fast-paced healthcare environment.
Can confidently manage multiple incoming phone lines simultaneously.
Is highly organized and detail-oriented.
Provides outstanding customer service.
Communicates clearly and professionally in both English and Spanish.
Works independently with minimal supervision.
Remains calm under pressure and adapts quickly to changing priorities.
Is dependable, proactive, and accountable.
Technical Requirements
Reliable high-speed internet connection.
Quiet, professional home office.
Computer capable of supporting remote healthcare applications.
USB headset with noise cancellation.
Why Join Sharp Medical Group?
Fully remote position.
Full-time, stable schedule.
Opportunity to work with a well-established multi-provider medical practice.
Collaborative and supportive team environment.
Meaningful role helping patients receive quality healthcare services.
If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you.
Requirements
What You'll Do
Phone & Patient Support
Answer and manage a high-volume multi-line VOIP phone system.
Professionally greet patients and callers.
Route calls accurately to the appropriate department.
Take detailed messages and ensure timely delivery.
Handle patient inquiries with professionalism, empathy, and efficiency.
Maintain excellent customer service during every interaction.
Appointment Management
Confirm upcoming patient appointments.
Process cancellations and rescheduling requests.
Update provider schedules within the EMR.
Ensure patients receive appointment reminders and instructions.
Administrative Support
Maintain accurate patient records within the EMR.
Document patient communications.
Support daily administrative workflows.
Assist providers and office staff with general administrative tasks.
Patient Communication
Communicate fluently in both English and Spanish.
Answer general patient questions and direct inquiries appropriately.
Deliver a professional, courteous, and compassionate patient experience.
Required Qualifications
Minimum 2 years of experience as a:
Medical Receptionist
Medical Administrative Assistant
Front Desk Coordinator
Medical Scheduler
Bilingual English & Spanish (Required)
Experience working with a multi-line phone system.
Strong customer service and communication skills.
Professional phone etiquette.
Excellent organizational and multitasking abilities.
High attention to detail.
Ability to work independently in a remote environment.
Preferred Qualifications
Experience using AccidentMate or OrganizedMED.
Experience supporting a multi-provider or enterprise medical practice.
Medical scheduling and appointment confirmation experience.
Patient intake and registration.
Insurance verification experience.
Experience working in high-volume healthcare call environments.
Clear, professional, and patient phone presence.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone.