Virtual Medical Receptionist - Med Spa

We are seeking a polished, professional, and patient-focused Virtual Medical Receptionist to support a growing a medical practice. This role is ideal for someone who thrives in a patient-centered environment and is passionate about delivering an exceptional customer experience through warm, professional, and detail-oriented communication.

The primary focus of this position is managing patient communication, appointment scheduling, reappointments, and patient intake coordination while maintaining a high-touch, hospitality-driven approach. Experience in concierge medicine, wellness clinics, cosmetic practices, or Med Spa-style environments is a must.

Responsibilities:

• Manage inbound and outbound patient communication with a professional, warm, and patient-focused approach while delivering exceptional customer service

• Schedule appointments, follow-ups, reappointments, and manage provider calendars efficiently

• Send appointment confirmations, reminders, and handle cancellations or rescheduling requests

• Support patient intake and onboarding processes, including updating patient records and documentation

• Maintain organized patient files, communication logs, and administrative workflows

• Provide exceptional customer service while ensuring accurate and timely coordination of patient needs

Requirements

• Minimum of 2+ years of experience supporting a U.S.-based medical practice in medspa, dermoatology or similar

• Experience handling high-volume inbound and outbound patient calls

• Excellent customer service and patient communication skills

• Strong organizational, multitasking, and time-management skills

• Comfortable working independently in a remote environment

Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $7 per hour depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM PST.