Virtual Medical Front Desk / Medical Receptionist - Pain & Spine
Staffing for Doctors
$0-$0 / yr
Salary
colombia
Region
ASAP
Start Date
About Staffing for Doctors
As the leading provider of HIPAA-compliant virtual medical assistants, we've helped over 500 healthcare practices optimize their operations and improve patient care through innovative staffing solutions. We are a team of medical virtual staffing experts transforming healthcare administration and improve patient care through innovative virtual staffing solutions.
About this Role.
We are seeking a Bilingual (English/Spanish) Virtual Front Desk / Medical Receptionist to support a busy U.S.-based Pain Management and Spine practice. This is a full-time remote position for a highly organized, patient-focused professional who thrives in a fast-paced medical environment.
The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling a high volume of patient calls, scheduling appointments, managing electronic medical records, and assisting with insurance-related administrative tasks. Experience with eClinicalWorks (eCW) is strongly preferred.
Responsibilities:
Answer high-volume inbound patient calls professionally and courteously.
Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up.
Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars.
Register new patients and update demographics, insurance information, and medical records in the EMR.
Manage and maintain accurate patient records in eClinicalWorks (eCW).
Verify insurance eligibility and benefits prior to appointments.
Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed.
Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department.
Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care.
Maintain HIPAA compliance and protect patient confidentiality at all times.
Provide exceptional customer service while ensuring a positive patient experience.
Requirements
Fluent English and Spanish (spoken and written).
Minimum of 2 years of experience supporting a U.S.-based medical practice.
Previous experience as a Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant.
Experience handling high-volume inbound and outbound patient calls.
Strong appointment scheduling and calendar management experience.
Experience using eClinicalWorks (eCW) is strongly preferred.
Experience with insurance verification, eligibility checks, prior authorizations, and referrals is highly preferred.
Experience in Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties is highly preferred.
Excellent communication, multitasking, and organizational skills.
Strong attention to detail and ability to work independently in a remote environment.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 4 PM CST.