Virtual Front Desk Operator (For Vet Clinics)
Scalesource
$0-$0 / yr
Salary
mexico
Region
ASAP
Start Date
About Scalesource
Grow your team with ScaleSource.
Looking to add a new person to your team that`s full-time? Want to spend 75% less for the exact same skill level of talent you’d get with a W2 employee? This is a NO-BRAINER!
Tired of Upwork? Tired of freelance engagements? Tired of overpaying for underperforming W-2 employees? We provide you with a full time remote team member that’s actually on your team, part of your culture and brand, absolutely no different than the workers physically in your office, but for 75% less cost.
About this Role.
Virtual Front Desk Operator (For Vet Clinics)
Location: Remote (Work from Home)
Schedule: Monday–Friday, 8 hours/day, overlapping US Central Time, with reliability across morning (10AM–12PM) and evening (4PM–6PM) peak hours
Compensation: 1,000 USD/month base, increasing to 1,500 USD/month after 90 days
About the Role This is not a generic answering-service job — you are the front-door operator of a veterinary clinic's revenue. Your job is to steady the room with your tone, qualify callers in seconds, and book appointments as a genuine service to the pet owner. You'll own front-desk operations end to end: figuring out who's calling, why they're worried, and guiding them toward a clear next step, while managing the clinic's calendar as your personal responsibility.
The mantra is simple: help every caller, control every conversation, and close every call with a clear next step.
What You'll Actually Do
Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery
Identify and respond to 12 life-threatening red flags for emergency triage
Run daily missed-call recovery, touching new leads within 20 minutes
Use Practice Management System (PMS), dialer, and SMS tools to manage client communication
Expectations (90-Day Targets)
Maintain a booking rate at or above 60%
Keep average qualify-to-direct time under 90 seconds
Close the missed-call recovery queue daily, touching new leads within 20 minutes
Improve QA scorecards week-over-week through self-review and coaching
Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence
Requirements
0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred)
Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus
Experience handling a Practice Management System (PMS), dialer, and SMS tool
Reliable availability across morning and evening peak hours.
Benefits
Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing
Better Role Matching: You're placed where you can actually perform and grow
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth
Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers
How to apply
Upload your most recent and detailed Resume
A short video submission might be required at the right stage of the process.
Everyone gets a response within 24 business hours.