VIP Manager

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

📍 What to Do

1. Build and maintain long-term relationships with high-profile clients
2. Ensure VIP clients have a seamless and personalized experience on our platform
3. Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
4. Manage VIP operations independently during night hours — you own the shift
5. Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
6. Escalate critical issues to the Shift Lead or Head of VIP via established protocols
7. Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
8. Analyze client activity and engagement to offer personalized recommendations and rewards
9. Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
10. Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
11. Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
12. Collaborate with the support team to ensure quick resolution of any technical challenges
13. Provide feedback to the product and development teams based on client preferences and behaviors
14. Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

🦸 Your Superpowers

1. 1+ years of experience in account management, customer support, or sales
2. Gaming and related industry experience is a strong advantage
3. Previous experience working with VIP or high-profile clients is a plus
4. Excellent communication and interpersonal skills
5. Strong problem-solving abilities and a proactive approach to addressing client needs
6. High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
7. Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
8. Sales-oriented with a good understanding of cross-selling and upselling strategies
9. Familiarity with the CS/CS2 gaming community is a strong advantage
10. Advanced/Fluent English is required;
11. Advanced/Fluent Ukrainian or Ru is required; additional languages are a plus

🍪 Team Perks

1. PRO&BRO team you’ll love creating new gaming universes with
2. Totally remote work from wherever you grind
3. An equipment budget to upgrade your home office
4. Flexible schedule with no time trackers since we just focus on results
5. A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
6. Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
7. Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
8. Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
9. JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
10. Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks