VIP Account Manager with English and Spanish/Portuguese

About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
We are looking for a motivated and results-driven VIP Account Manager to join our VIP Department. The ideal candidate must have an established client base in LATAM and proven experience managing high-value clients in the Forex/CFD industry, with a strong focus on building relationships, driving client activity, and delivering premium service.

Tasks

• Conduct proactive outreach to potential and existing VIP clients through calls, written communication, and internal CRM tools;
• Promote company products and services to high-value clients;
• Apply effective negotiation techniques to convert leads into long-term customers;
• Develop and implement initiatives to increase client satisfaction and retention;
• Build and maintain strong, long-term relationships as a trusted advisor;
• Monitor client activity and identify opportunities for growth and engagement;
• Maintain accurate records of client interactions in the CRM system.

Requirements

• English proficiency at B2 level or higher;
• Native or bilingual proficiency in Spanish or Portuguese;
• Bachelor's degree in Economics, Finance, Business, or a related field;
• Proven experience in the financial industry, preferably in sales, account management, or business development;
• Strong communication, negotiation, and relationship-building skills;
• Result-oriented mindset and ability to work in a fast-paced environment;
• High level of responsibility and professionalism when working with VIP clients.

What We Offer

• Full-time remote role with long-term collaboration (service provider contract).
• Competitive compensation and performance-based bonuses (paid in EUR directly to your bank account).
• Flexible working hours.
• High autonomy in launching marketing campaigns and technical setups.
• All necessary tools for comfortable and efficient work.
• Corporate training.
• A friendly, supportive, and positive working environment where your data-driven decisions directly impact the product.