Technical support Engineer - L1

Important IT company At the Latin American level, growth requires:

Technical support Engineer - L1

Required

• Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
• Excellent written and verbal skills in English (CEFR B2 and above)
• Responsible for supporting the WAN/LAN infrastructures for several accounts
• Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
• Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
• Coordinates with field support organizations to install/fix network issues

Desired

• Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
• Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
• Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.

Qualifications

• Intermediate English
• Portuguese (preferred)

Schedule & Work Setup

• Three shifts available:
  • 3:00 AM – 11:00 AM (Mexico time) – Home office
  • 11:00 AM – 7:00 PM (Mexico time) – On-site (TecnoParque, Mexico City)
  • 7:00 PM – 3:00 AM (Mexico time) – Home office

INTERMEDIATE ENGLISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: ON SITE/ HOME OFFICE.

Location: TecnoParque- Azcapotzalco, Mexico City.

Salary: $32,000 gross

Benefits: Excellent superior benefits.