Technical Support Engineer - Digital Marketing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer - Digital Marketing based in Brazil.

This role provides senior-level technical support across enterprise applications, infrastructure, and cloud-based environments within a global digital marketing organization. You will investigate complex incidents, troubleshoot systems, and help maintain reliable technology operations across distributed teams. The position combines hands-on technical problem-solving with cloud support, incident management, documentation, and operational improvements. You will work with AWS and/or Azure environments while collaborating closely with technical teams and business stakeholders. A key part of the role is identifying recurring issues and contributing to stronger support processes and system reliability. This is a fully remote opportunity suited to an experienced support professional who enjoys solving complex problems in a fast-paced, international environment.

Accountabilities:

• Provide technical support and troubleshooting for enterprise applications, systems, infrastructure, and cloud-based services.
• Investigate, diagnose, and resolve technical incidents and service requests efficiently.
• Monitor and troubleshoot AWS and/or Azure environments as part of daily technical operations.
• Analyze issues across applications, systems, infrastructure, and cloud environments to identify root causes.
• Collaborate with internal technology teams and distributed stakeholders to resolve complex technical problems.
• Escalate incidents when appropriate and maintain ownership of issues through to resolution.
• Document troubleshooting procedures, technical solutions, incident outcomes, and operational processes.
• Identify recurring issues and recommend improvements that strengthen support processes and system reliability.
• Communicate technical problems, investigations, and solutions clearly to both technical and non-technical stakeholders.
• Follow established support, security, incident-management, and operational procedures.
• Manage multiple support requests while prioritizing issues according to urgency and business impact.
• Requirements:
  • Senior-level professional experience in technical support, IT support, systems administration, cloud support, or a related technical discipline.
  • Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
  • Strong troubleshooting, diagnostic, and problem-solving skills across applications, systems, infrastructure, and cloud environments.
  • Solid understanding of cloud infrastructure and common enterprise IT environments.
  • Experience investigating and resolving technical incidents and service requests.
  • Experience working with ticketing, incident-management, or IT service-management processes.
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
  • Ability to collaborate effectively with distributed teams and stakeholders across different functions.
  • Strong documentation, organization, and prioritization skills.
  • Ability to manage multiple technical issues simultaneously and follow them through to resolution.
  • English proficiency sufficient for effective communication with global technical and business teams.
  • Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus.
  • Must be based in Latin America, with Brazil as the target location for this opportunity.
  • Benefits:
    • 100% remote work with the flexibility to work from a suitable location using a laptop and reliable internet connection.
    • Highly competitive compensation paid in USD.
    • Paid time off to support rest and work-life balance.
    • Autonomous work environment focused on results rather than fixed schedules.
    • Opportunity to work on innovative, high-impact technology projects with leading U.S. companies.
    • Supportive culture focused on employee well-being and professional development.
    • Access to a diverse global network of more than 600 professionals across 25+ countries.
    • Opportunity to collaborate with experienced technical professionals in a multicultural environment.