Technical Project Engineer (CCaaS & UCaaS)

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline. If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you. **Duties and Responsibilities** * Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare * Own and manage 1–2 concurrent client implementations depending on workload * Conduct project scoping, requirements gathering, and solution design with clients * Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems * Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing * Support integration and configuration of APIs and connected systems where applicable * Facilitate client onboarding sessions, training, and implementation workshops * Serve as the primary point of contact for clients throughout the implementation lifecycle * Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success * Ensure smooth transition to vendor support or operations teams after go-live * Create and maintain implementation documentation, onboarding guides, and technical playbooks * Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time **Requirements** Technical Expertise * Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) * Strong understanding of system configuration, telephony setup, and call flow design * Experience with integrations, APIs, and technical implementation workflows * Background in SaaS onboarding, technical consulting, or implementation engineering Core Skills * Strong problem-solving and systems-thinking mindset * Ability to manage complex implementation timelines and multiple stakeholders * Highly organized with strong attention to detail * Comfortable troubleshooting technical issues during live implementations Communication & Soft Skills * Strong English communication skills (fluent required) * Confident leading client-facing calls, workshops, and training sessions * Customer-focused, empathetic, and solution-oriented approach * Ability to work independently in a remote, cross-functional environment * Strong documentation skills and ability to translate technical work into clear processes Bonus Points: * Experience designing or managing backend workflows for operational processes. * Familiarity with automation testing and data extraction from PDFs or other structured documents. * Experience working in startup or remote operations environments. * Exposure to HIPAA-compliant processes or healthcare operational workflows. **Benefits** Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: * Permanent remote work flexibility * Annual performance bonuses * Dedicated coaches offer an extra channel of support and skill-building * Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. **Learn More** **Stay updated on open roles and industry insights.** Follow us on: * [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr) * [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#) * [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all) * [YouTube](https://www.youtube.com/@Hireframe) * Visit our website: [www.hireframe.com](http://www.hireframe.com/) **Tune in to our What Worked podcast** Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: * Permanent remote work flexibility * Paid Time Off * Health Maintenance Organization (HMO) coverage * Annual performance bonuses * Dedicated coaches offer an extra channel of support and skill-building * Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. **Learn More** **Stay updated on open roles and industry insights.** Follow us on: * [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr) * [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#) * [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all) * [YouTube](https://www.youtube.com/@Hireframe) * Visit our website: [www.hireframe.com](http://www.hireframe.com/) **Tune in to our What Worked podcast** Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.