Subscription Retention Specialist - Remote - GOS
Geeks on Site
$0-$0 / yr
Salary
peru
Region
ASAP
Start Date
About Geeks on Site
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clients
What We Do We specialize in a full suite of IT services including:
Computer repair and troubleshooting (hardware & software)
Virus, spyware, and adware removal
Data recovery and system backups
Wireless network installation and configuration
Smart home devices, CCTV setup, and TV mounting
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans
Our Culture & Team We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive.
Mission Statement Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
About this Role.
About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.
Job Summary
As a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.
Responsibilities
Build customer loyalty by identifying customer needs and providing effective solutions.
Handle account maintenance, payment updates, collections, and cancellation requests.
Conduct follow up communications to keep customer accounts active and in good standing.
Accurately document customer interactions using our CRM platform.
Meet individual and team performance goals, including customer experience and retention metrics.
Collaborate with teammates to continuously improve the customer experience.
Requirements
Advanced English proficiency (B2+).
At least one year of experience in customer retention, collections, sales, or a call center environment.
Strong communication, negotiation, and objection handling skills.
Ability to build rapport and resolve customer concerns.
Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously.
Strong organizational and time management skills.
Experience in B2B, B2C, subscription services, or technology related industries is a plus.
Technical Requirements
Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
Reliable high speed wired internet connection.
Quiet and distraction free workspace.
USB headset with a noise cancelling microphone.
Benefits
Monthly compensation starting at $800, depending on candidate experience, paid through Deel.
Uncapped commission opportunities.
Performance based bonus.
Independent Contractor position.
Fully remote.
Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.
Sundays off.
15 days of paid time off.
Our Hiring Process
Qualified candidates will complete an initial interview with our recruiting team, followed by a second interview with the hiring manager that includes role play scenarios focused on customer interactions and objection handling. Successful candidates will receive an offer and begin the onboarding process.