Sr Project Manager

ABOUT APPLY DIGITAL Apply Digital is a global AI-native transformation partner, client-obsessed and built for a new era of client services. We bring together industry expertise and elite talent to connect strategy, agentic experiences, technology, and data for the world's most ambitious organizations. With the agility to move fast and the experience to deliver with precision, Apply Digital works with clients like Arc'teryx, Lululemon, and Kraft Heinz. For more information, visit applydigital.com LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: Apply Digital's Managed Services practice operates as a continuous delivery engine — post-implementation squads maintaining and evolving composable digital platforms for a portfolio of active clients on retainer. This role sits within a centralized delivery operations function, providing consistent oversight across all active client engagements rather than operating within a single client team. This role works in close partnership with a Senior Project Manager based in London, who leads client-facing engagement. You will own the delivery mechanics: capacity planning, demand forecasting, hours tracking, risk monitoring, and squad-level operational cadences. You are the person who makes sure nothing falls through the cracks — proactively flagging imbalances, keeping allocation data clean and current, and giving the Director of Managed Services the visibility they need to make good decisions. Location & Time Zone: This role is open to candidates in any location. We value a working schedule that includes meaningful overlap with our London-based team (GMT/BST), and candidates who can accommodate a shared window of at least a few hours during London business hours are strongly preferred. This is a role for someone who thrives in structured, repeatable processes, enjoys owning operational rigor, and is comfortable working across multiple client workstreams simultaneously. Your influence is felt through the operational health of the practice, not through client-facing presence. RESPONSIBILITIES: * Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio.. * Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate. * Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads. * Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently. * Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity. * Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates. * Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team. * Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales. * Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well. REQUIREMENTS: * 4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment. * Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline. * Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports. * Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies. * Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset. * Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support. * Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async-first environments. * Experience working with or within a managed services, retainer-based, or continuous delivery model is a strong advantage. * Thrives in a support-oriented role and measures success through team outcomes rather than individual recognition. * A proactive, ownership-driven mindset: you flag problems before they become crises, and you follow through.