Specialty Care KAM Enablement Director – I&I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialty Care KAM Enablement Director -- I&I based in the United States.

This senior leadership role is responsible for shaping the enablement strategy and operating infrastructure supporting a national Specialty Care Key Account Management organization. You will translate business priorities into scalable engagement frameworks, account prioritization models, capability-building programs, and measurable execution plans. The position combines strategic planning, commercial operations, cross-functional leadership, and customer-facing enablement in a complex healthcare environment. You will work closely with senior commercial, marketing, medical, and field leaders while influencing teams through a matrix structure. The role also provides an opportunity to modernize KAM productivity through AI, digital tools, data, and continuous improvement. With significant visibility and up to 50% travel, you will help strengthen execution and create meaningful business impact for teams serving patients with serious and complex conditions.

Accountabilities

• Set and lead the annual enablement agenda for the Specialty Care KAM organization, translating franchise priorities into engagement frameworks, account prioritization approaches, capability-building initiatives, and measurable business outcomes.

• Evolve the KAM and account team engagement model, including prioritization and deployment strategies, in collaboration with leadership and cross-functional partners.

• Use customer research, market intelligence, and third-party insights to shape operating plans and identify opportunities to improve KAM effectiveness.

• Lead onboarding, training coordination, Fast Start programs, platform curricula, and ongoing capability development for KAM leaders and customer-facing teams.

• Own the operational infrastructure supporting KAM alignment, including account and territory alignments, organizational changes, platform access, product alignments, and related operational requests.

• Lead CRM strategy, change control, maintenance, reporting, and analytics integrity in partnership with relevant cross-functional teams.

• Manage the KAM enablement budget, vendor relationships, third-party data and information licenses, utilization, ROI, and investment recommendations.

• Establish and maintain consistent operational standards, SOPs, reporting, business reviews, and account-alignment processes across the organization.

• Lead the planning and execution of national and regional meetings, calls, recognition initiatives, executive engagements, and major industry or business events.

• Identify and prioritize continuous improvement opportunities, driving initiatives that increase consistency, productivity, efficiency, and execution quality.

• Champion the responsible adoption of AI and digital tools that enhance KAM productivity while reducing operational burden.

• Build strong partnerships across functions and business units, influencing colleagues and stakeholders through a matrix organization to deliver strategic outcomes.

• Ensure all activities remain compliant with applicable policies, regulations, and organizational values.

Requirements

• Bachelor's degree required; an advanced degree is an asset.

• 10+ years of experience in pharmaceutical, biotechnology, medical marketing, or sales, with strong knowledge of healthcare markets, customers, and health systems.

• Significant headquarters or enterprise experience working across multiple functions, teams, and business units.

• Demonstrated ownership of commercial operating infrastructure such as field alignment, CRM platforms, budgets, data, vendor relationships, or related systems.

• At least 5 years of experience in key account management, commercial operations, strategy, sales leadership, or a comparable discipline is preferred.

• Proven success managing complex programs and projects while balancing multiple short- and long-term priorities.

• Strong strategic thinking, with the ability to anticipate market shifts, competition, and emerging business challenges while maintaining a long-term perspective.

• Demonstrated ability to influence and lead through a matrix structure without relying solely on direct authority.

• Excellent written, verbal, presentation, and stakeholder-management skills, including the ability to communicate effectively with senior leaders and external audiences.

• Experience developing, coaching, guiding, or influencing high-performing teams and colleagues toward measurable business outcomes.

• Experience supporting customer-facing teams across multiple franchises or therapeutic areas is preferred.

• Experience in Rare Disease or Dermatology is an advantage.

• Strong analytical, organizational, decision-making, and problem-solving capabilities.

• Ability to travel to headquarters, meetings, and business events throughout the year, with travel of up to 50%.

• Must be legally authorized to work in the United States without current or future employer-sponsored work visa support.

Benefits

* Annual base salary of **$176,600--$294,300**, depending on location, qualifications, experience, and other relevant factors.

* Eligibility for a performance-based bonus with a target of **20% of base salary**.

* Eligibility to participate in a share-based long-term incentive program.

* Comprehensive medical, prescription drug, dental, and vision coverage.

* 401(k) plan with employer matching contributions and an additional retirement savings contribution.

* Paid vacation, holidays, and personal days.

* Paid caregiver, parental, and medical leave.

* Potential relocation assistance based on business needs and eligibility.

* Flexible remote-work opportunities, with roles available across multiple U.S. locations.

* Opportunities to work on high-impact strategic initiatives within a complex, multidisciplinary healthcare environment.

* Significant exposure to senior leadership, cross-functional teams, customer-facing organizations, and emerging AI and digital capabilities.