Spanish-Speaking Property Management Operations VA (Peru)

We are looking for Virtual Professionals based in Peru.

• This is a fully remote position for the role of Spanish-Speaking Property Management Operations VA.

• Applications with an introduction video attached will be prioritized.

• Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls.

Role Summary

This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration.

You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. That means you are expected to keep workflows moving without waiting to be told every next step.

This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times.

Success in this role looks like:

• Listings staying active and competitively priced

• Tenants getting timely responses without owner involvement

• Rent payments being accurately tracked

• Maintenance requests getting resolved without constant follow-up from ownership

• Lease timelines being proactively managed before issues happen

You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early.

This role is not for candidates who:

• need constant supervision

• struggle with fast-moving operational environments

• miss details across multiple systems

• become overwhelmed switching between tasks and communication channels

Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors.

Core Responsibilities

Rental Market Analysis Support

• Research rental comps across Zillow, TurboTenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are considered

• Compare pricing based on location, property condition, amenities, unit size, and nearby competition

• Prepare pricing summaries the owners can review quickly without rechecking the raw data themselves

• Monitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listings

Listing & Marketing Management

• Create and maintain accurate property listings across TurboTenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace

• Upload and organize listing photos, descriptions, amenities, pricing, and unit details

• Monitor listing performance and identify when listings are underperforming

• Respond to tenant inquiries within 24 hours using approved messaging templates

• Send pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communication

• Keep listings updated immediately when availability, pricing, or unit status changes

Tenant Screening & Application Processing

• Send and track pre-screening questionnaires for all inbound applicants

• Review submitted applications, income documents, employment information, rental history, and references

• Coordinate background and credit checks

• Organize applicant documentation so ownership can make decisions quickly

• Flag qualified applicants and summarize risks, missing documentation, or inconsistencies

• Coordinate lease preparation and e-signature collection

Move-In Coordination

• Coordinate inspection scheduling, move-in dates, and onboarding timelines

• Ensure units are ready before tenant occupancy by following up on pending maintenance or cleaning items

• Prepare and organize onboarding documents and welcome packets

• Verify all required signatures and documentation are completed before move-in

• Track key handovers and maintain organized move-in records

Rent Collection & Payment Tracking

• Send rent reminders and payment follow-ups proactively

• Monitor incoming payments across Zelle, ACH, and bank transfer platforms

• Maintain accurate payment records without missing partial payments, late payments, or discrepancies

• Issue receipts and flag overdue balances immediately

• Assist with late notices and escalation workflows when tenants stop responding or fall behind

Maintenance & Repair Coordination

• Log and categorize maintenance requests by urgency level

• Coordinate directly with vendors through WhatsApp, email, and phone communication

• Schedule repairs and follow through until work is completed

• Follow up with tenants after repairs to confirm resolution

• Maintain updated maintenance records inside TurboTenant and related systems

• Escalate unresolved vendor issues instead of allowing requests to stall

Lease Renewal & Move-Out Support

• Track lease expiration timelines and send notices on schedule

• Coordinate renewal documentation and tenant communication

• Schedule move-out inspections and coordinate timelines with vendors or cleaners when needed

• Organize condition reports, supporting photos, and documentation

• Track deposit deductions and refund workflows accurately

Communication & CRM Management

• Manage communication across Gmail, CRM systems, WhatsApp, and rental platforms simultaneously

• Keep tenant, vendor, and property records updated in real time

• Respond to routine operational inquiries without waiting for owner approval

• Ensure communication remains organized, documented, and traceable across systems

Utilities Coordination

• Coordinate utility setup before tenant move-ins

• Manage utility transfers and cancellations during tenant transitions

• Track account statuses and prevent service interruptions

• Maintain organized utility documentation and account records

Requirements (Non-Negotiable)

• Fluent Spanish communication skills — verbal and written

• Prior hands-on property management operations experience

• Experience handling tenant communication directly

• Experience coordinating vendors, maintenance requests, and operational follow-through

• Experience working inside multiple platforms simultaneously without losing task visibility

• Ability to manage deadlines, follow-ups, and documentation independently

• Strong written communication with fast response times

• High attention to operational detail and record accuracy

• Comfortable working in a fast-paced remote environment with US-aligned hours

• Able to operate without daily step-by-step supervision

• Must proactively escalate issues instead of waiting for ownership to discover problems

• Must be comfortable handling repetitive operational work consistently without quality dropping

Candidates without direct property management operations experience will not be considered.

Tools

• TurboTenant

• Furnished Finder

• Zillow Rentals

• Facebook Marketplace

• GoHighLevel CRM

• WhatsApp

• Google Workspace (Gmail, Drive, Calendar)

• Monday.com

• Bank portals/payment platforms

• MLS (preferred but not required)

What We Actually Care About

• You keep operations moving without constant reminders

• You notice missing information, stalled workflows, and unresolved issues early

• You can manage multiple conversations, deadlines, and properties simultaneously without losing accuracy

• You communicate clearly, directly, and quickly

• You document work properly so ownership does not need to reconstruct what happened

• You follow processes consistently but can also identify where processes are breaking down

What This Role Is NOT

• This is not a creative marketing role

• This is not a beginner admin assistant position

• This is not a reactive “wait-for-instructions” role

• This is not a role where ownership will manage your daily priorities for you

• This is not suitable for candidates who struggle with high communication volume or task-switching

Position Details

• Remote contractor role

• US-aligned working hours required

• Fast-paced operational environment

• Heavy async communication across multiple platforms

• Performance-driven role with high accountability

• Long-term opportunity for candidates who can help systemize and stabilize operations

Application Instructions

To apply, submit:

1. Your updated resume
2. A short voice recording in Spanish introducing:

• your property management experience

• the tools you’ve used

• the most operationally difficult situation you handled

5. A written response (maximum 300 words):

• Describe a situation where a tenant issue, maintenance request, or payment problem became disorganized.

• Explain exactly how you handled it, what systems you used, and what you would improve if it happened again.

Generic answers or AI-generated responses without operational detail will be rejected.