SPANISH BILINGUAL Medical Virtual Assistant

Job Type: Full-Time (40 hours/week)

Salary: 6.00–7.00 USD per hour (depending on experience)

Schedule: Monday to Friday

Working Hours: 9:00 AM – 6:00 PM Pacific Time (PST)

About the Role

We are seeking an experienced Medical Virtual Assistant with a strong background in insurance eligibility verification, prior authorizations, and front office support. This role is ideal for someone who thrives in a fast-paced medical environment, enjoys working with insurance processes, and delivers exceptional patient service over the phone.

The ideal candidate has hands-on experience navigating U.S. insurance portals, verifying patient benefits, obtaining prior authorizations, and supporting front office operations while maintaining the highest level of professionalism and HIPAA compliance.

Key Responsibilities

Insurance Eligibility & Benefits Verification

• Verify patient insurance eligibility and benefits before scheduled appointments.

• Review deductibles, copays, coinsurance, and patient financial responsibility.

• Ensure insurance information is accurate and updated within the EHR/EMR.

• Document all eligibility verification activities accurately and thoroughly.

Prior Authorizations

• Submit and obtain prior authorizations through insurance portals and payer websites.

• Monitor pending authorization requests and follow up with insurance companies as needed.

• Communicate authorization updates promptly to providers and clinic staff.

• Maintain accurate records of authorization status and supporting documentation.

Patient Chart Management

• Create new patient charts and update existing medical records.

• Ensure patient demographics and insurance information remain complete and accurate.

• Maintain organized documentation within the electronic medical record system.

Front Office & Patient Support

• Answer overflow inbound phone calls when the in-office team is unavailable.

• Assist patients with general inquiries in a courteous, professional, and empathetic manner.

• Route calls appropriately and ensure timely message delivery.

• Support the front office with insurance-related administrative tasks.

• Maintain strict HIPAA compliance and protect patient confidentiality at all times.

Required Qualifications

• Minimum 2 years of experience working in a U.S. healthcare setting.

• Hands-on experience with insurance eligibility verification and prior authorization processing.

• Strong understanding of:

• Commercial insurance plans

• Deductibles

• Copays

• Coinsurance

• Authorization requirements

• Experience using insurance portals and payer websites.

• Experience working with EHR/EMR systems (EasyDerm experience is a plus).

• Previous experience handling inbound patient phone calls in a medical office.

• Excellent English verbal and written communication skills with a professional phone presence.

Preferred Qualifications

• Experience working in a dermatology or other specialty medical practice.

• Previous experience as a remote Healthcare Virtual Assistant.

• Spanish-speaking ability is PREFERRED.

Desired Skills

• Exceptional attention to detail and accuracy.

• Strong organizational and time management skills.

• Ability to work independently with minimal supervision.

• Excellent problem-solving and critical-thinking abilities.

• Comfortable managing multiple insurance requests, authorizations, and patient calls simultaneously.

• Ability to thrive in a fast-paced, patient-centered healthcare environment.

• Strong customer service and interpersonal communication skills.

Requirements

Basic Requirements

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.