Senior Site Reliability Engineer Team Lead - OP02087

🟢 We’re expanding our team and opening new remote opportunities! Review the role expectations, share your resume in English, and our team will follow up shortly. We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing MDM platform support, cloud and user access management, monitoring, incident response, and root cause analysis to ensure the smooth operation of a modern mobile point-of-sale platform. You’ll collaborate with global teams, shape support processes, and help deliver a seamless experience for merchants and their customers. 🟩 **What's in it for you:** * Ensure reliable end-user operational support for a mobile POS platform used daily by businesses to securely accept and manage payments * Lead and shape a new Cloud/SRE team, defining its vision, processes, and long-term operating model * Advance your skills in strategic planning, process design, execution oversight, and global team collaboration **✅ Is that you?** * Upper-Intermediate English level * 5+ years in cloud operations, platform support, or IT operations * 2+ years leading technical support or SRE teams * Strong operational support mindset (incident handling, user requests, escalation) * Solid understanding of cloud technologies, monitoring, and observability tools * Knowledge of incident management best practices and access management concepts * Ability to break down complex problems into structured, actionable plans * Strategic thinking to evaluate options, weigh tradeoffs, and design processes * Experience collaborating with global, multi-time zone teams * Effective communication with technical and non-technical stakeholders **Desirable:** * Experience leading MDM support teams (Esper, MobileIron, Workspace ONE) * Familiarity with cloud platforms (Azure, GCP, AWS) * Basic understanding of CI/CD pipelines, Docker, and Kubernetes * Experience with onshore/offshore teams, ideally in the U.S. and India * Experience in 24/7 or follow-the-sun operational models * Strong analytical and documentation skills (process mapping, root cause analysis) 🧩**Key responsibilities and your contribution** In this role, you'll oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams. * Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight * Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement * Coordinate with India-based and cross-functional teams for alignment and 24/7 coverage * Translate complex issues into actionable plans and scalable solutions * Design and improve support processes and operational frameworks * Identify gaps and risks, improving operations and team engagement * Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions * Oversee execution across MDM operations, access management, monitoring, incidents, and RCA * Maintain clear documentation, runbooks, and escalation procedures * Promote best practices in reliability and customer-focused support 🎾 **What's working at Dev.Pro like?** [Dev.Pro](http://dev.pro/) is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background 🌐 We are 99.9% remote — you can work from anywhere in the world 🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time ✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child ⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months 💵 We pay in U.S. dollars and cover all approved overtime 📓 Join English lessons and [Dev.Pro](http://dev.pro/) University programs, and take part in fun online activities and team-building events **Our next steps:** ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer **Interested? Find out more:** [📋How we work](https://drive.google.com/file/d/1HtZZ5S5bQGUkP9ndK4RalcKg5mPSGXgp/view?usp=sharing) [💻 LinkedIn Page](https://www.linkedin.com/company/2340834/) [📈 Our website](https://dev.pro/company/) [💻IG Page](https://www.instagram.com/devpro.global/)