Senior QA Generalist

About Willow: Willow https://www.startwillow.com is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives. About the role: We are looking for a Senior QA Generalist who can operate across the full quality spectrum — from hands-on exploratory and manual testing to building and maintaining robust automation frameworks. You will be a quality champion embedded in a fast-moving product team, ensuring that every feature we ship meets the highest standards. Responsibilities: Manual & Exploratory Testing - Design and execute comprehensive test plans, test cases, and exploratory test sessions for web and mobile applications. - Perform functional, regression, smoke, and UAT testing across all stages of the development lifecycle. - Identify, document, and track bugs with clear reproduction steps, screenshots, and severity assessments. - Collaborate closely with product managers and developers to deeply understand features and surface quality risks early. Test Automation - Design, build, and maintain clean, reliable, and scalable automated tests for our web applications using WebdriverIO and TypeScript/JavaScript. - Implement the Page Object Model (POM) and create reusable components and utilities to keep our automation codebase DRY (Don’t Repeat Yourself). - Handle complex automation scenarios involving iFrames, multiple windows, and asynchronous operations; implement effective wait strategies to eliminate flakiness. - Develop and integrate API tests (using tools like Axios/node-fetch or Postman) within the WebdriverIO framework to ensure comprehensive end-to-end coverage. CI/CD & Quality Infrastructure - Integrate automation scripts into CI/CD pipelines (GitHub Actions, Jenkins, or GitLab CI); analyze results, troubleshoot failures, and maintain quality gates for every release. - Contribute to test strategy decisions including tooling selection, coverage prioritization, and shift-left quality practices. - Define and track QA metrics (defect density, test coverage, automation rate) to communicate quality health to stakeholders. Collaboration & Leadership - Work closely with developers and product managers in an Agile/Scrum environment; participate in sprint planning, story refinement, and retrospectives from a quality lens. - Conduct and participate in code reviews for automation code, advocating for testing best practices across the team. - Mentor junior QA team members, sharing knowledge on testing techniques, automation approaches, and quality mindset. - Drive continuous improvement of QA processes, documentation, and tooling to scale quality across a growing product surface. Requirements: - 5+ years of experience in a software QA role, with demonstrated depth in both manual testing and test automation. - Strong proficiency with JavaScript/TypeScript, including modern features like async/await and Promises. - Hands-on experience with a JS-based testing framework (e.g., WebdriverIO, Playwright, or Cypress): ability to write and debug tests, configure framework config files, and leverage services and reporters. - Solid understanding of the Page Object Model (POM) and experience architecting scalable automation frameworks from the ground up. - Strong manual testing skills: ability to create detailed test plans, write thorough test cases, and perform rigorous exploratory testing without relying solely on automation. - Experience with API testing tools and concepts (Postman, REST Assured, or libraries like Axios) including validating request/response payloads and status codes. - Proficiency with Git and version control workflows including branching strategies, pull requests, and resolving merge conflicts. - Experience integrating automated tests into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI) and maintaining pipeline health. Nice to Have - Experience with performance or load testing tools (e.g., k6, JMeter, Lighthouse). - Familiarity with accessibility testing standards (WCAG) and tooling (axe, WAVE). - Background in healthcare, ecommerce, or regulated product environments. - Experience with mobile testing (iOS/Android) via Appium or similar frameworks. - Exposure to visual regression testing tools (Percy, Applitools). What’s in it for you? - Flexible hours with meetings taking place in EST - Work wherever you choose - Fun and casual work environment - Employee engagement activities and virtual gatherings - We are a diverse, global team! 🌍