Senior Manager, People Operations

The Senior Manager, People Operations owns the compliance, policy and operational backbone of our global People function as we prepare for and operate as a public company. You will lead special people projects, keep our people practices compliant through the pre-IPO and public-company transition, run immigration and global mobility, set global people policies and processes, and own the global People Operations ticketing system.
This is a hands-on senior role for someone who works independently, solves ambiguous problems, and cares about getting the details right.

Responsibilities

• Build and maintain internal controls for people processes that affect financial reporting (SOX), including headcount, payroll inputs, terminations and equity-related employee data.
• Coordinate audits and requests from internal and external auditors; keep documentation audit-ready.
• Own the immigration program end to end: visa and work permit programs outside the US.
• Run global mobility: international transfers, relocations, short- and long-term assignments, and remote work abroad requests.
• Design and document scalable processes for the employee lifecycle (onboarding, changes, leaves, offboarding) across countries and employment models, including EOR.
• Own the global People Ops ticketing platform. Build and maintain the knowledge base so employees can self-serve common questions.
• Build project plans, manage stakeholders, track risks and report progress to People leadership.
• Partner with the Global Benefits Manager on open enrollment and new-country benefit launches, including employee communications, data checks, vendor file reviews and issue resolution.

Qualifications

• 8+ years in People Operations, People operations or People compliance, with at least 3 years at a senior specialist or manager level.
• Experience at a high-growth company going through an IPO, or at a public company, with hands-on work on SOX controls, audits or public-company people compliance.
• Experience with and strong proficiency in/with:
• Project managing systems implementations and integrations at scale
  Rippling, Lever or similar People systems.
• Microsoft Office and Google Workspace, including advanced MS Excel / Google Sheets skills
• Partner with payroll and benefits team, including running Open Enrollment cycles
• Experience owning or administering a People ticketing or case management system, including workflows, SLAs and a knowledge base.
• Strong analytical, critical thinking, troubleshooting, problem-solving skills, with a high degree of accuracy and attention to detail.
• Ability to work independently, prioritize tasks, manage complex projects with tight deadlines, and proactively identify areas for improvement.
• Minimum of 10 years of experience in People Operations, within a multinational startup environment.
• Fluent English language proficiency is required for this role as we have a highly diverse and global business; Fluent Spanish and Portuguese language is a plus

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches