Senior Customer Success Manager (EST timezone)
RemotePass
$0-$0 / yr
Salary
brazil
Region
ASAP
Start Date
About RemotePass
RemotePass is an all-in-one global HR, payroll, and workforce management platform that makes it easy for companies to hire, onboard, pay, and retain remote teams in full compliance across more than 150 countries. Rather than setting up local entities, businesses can use RemotePass to create localized employment and contractor contracts instantly, automate onboarding (including ID verification and document collection), and manage international payroll — all from a single dashboard.
The platform supports multiple workforce types — including contractors, direct employees, and Employer of Record (EOR) hires — and offers tools such as multi-currency mass payments, time-off and expense management, analytics, and advanced approval workflows. Remote teams can be paid in their preferred currency and benefit from features like a USD payroll card and optional health insurance through the RemotePass Super App.
RemotePass streamlines global compliance by handling country-specific payroll, tax, and regulatory requirements, allowing companies to scale internationally with confidence and efficiency.
About this Role.
We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.
We are backed by world class regional & international investors: 212VC, BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.
Overview
As we expand into the US market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our US customers. This role is open to candidates anywhere in the world, provided you're able to work US Eastern Time (EST) hours.
As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.
Responsibilities
Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.
Requirements
5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
Exceptional interpersonal and communication skills.
Proven ability to build strong customer relationships and drive customer satisfaction.
Analytical mindset with the ability to gather insights from data to make informed decisions.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Comfortable working US Eastern Time (EST) hours, regardless of your physical location.
Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.
Benefits
Be part of a fast-growing global company revolutionizing remote work management.
Work in a collaborative and inclusive environment that values innovation and creativity.
Opportunities for professional growth and development.
Competitive, uncapped variable compensation tied directly to the accounts you grow.