Senior Account Manager

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. What you’ll do * Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust. * Manage renewals and support moderate growth opportunities within defined commercial frameworks. * Guide Project Managers to ensure smooth delivery and consistent quality across engagements. * Monitor account health, revenue performance, and provide forecasting inputs to senior leadership. * Identify and resolve risks early, acting as the main point of escalation for your accounts. * Translate customer goals into clear, structured creative programs. * Use performance data and insights to support QBRs and renewal conversations. * Maintain a strong understanding of Superside’s services to identify value-driving opportunities. * Partner with cross-functional teams to ensure alignment on delivery and account strategy. What you'll need to succeed * 5+ years of experience in account management or client services within creative, digital, or professional services environments. * Experience managing and retaining client accounts with ownership of renewals. * Ability to lead commercial conversations within defined pricing and deal structures. * Strong stakeholder management skills, with experience working with senior clients. * Ability to balance strategic thinking with day-to-day execution. * Experience working with cross-functional teams such as Project Managers and Producers. * Comfort using data to inform account decisions and forecasting. * Strong communication skills in English, with the ability to connect delivery to business outcomes.