RevOps Lead

See something that should exist? Build it. See a better way? Do it. At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI. And we believe customer data should belong to the brands who earn it — not third-party platforms. What makes someone a Terrific RevOps Lead? This role is for someone who wants to own the commercial operating layer, not just maintain it. A strong Terrific RevOps Lead brings structure where there is ambiguity, discipline where there is leakage, and visibility where there are blind spots. They know how to build clean systems across HubSpot, forecasting, commissions, and reporting — and they understand that the point of doing that well is to help the company sell, scale, and make better decisions. They are energized by high ownership, strong standards, and the opportunity to support a revenue motion at the intersection of social commerce, e-commerce, and media. About the role Terrific is hiring a Revenue Operations Lead to build the operating backbone of our revenue organization. Right now, no one fully owns pipeline hygiene, HubSpot, reporting, or forecasting. This role is designed to architect it. This is not a maintenance role. It is a hands-on build role for someone who can bring structure, discipline, and visibility to the revenue engine. You will help leadership understand pipeline health, forecast more accurately, track performance more clearly, and eliminate invisible leakage across the commercial team. You should be excited by the opportunity to take a messy but high-leverage environment and turn it into a reliable operating system. What you’ll own HubSpot administration and structure Pipeline hygiene and stage discipline Forecasting model and forecast reporting Commission and quota tracking Weekly revenue reporting for leadership Core revenue operations processes across the sales team What success looks like in the first 90 days HubSpot is fully structured with clear stages, owners, close dates, and ARR values Weekly revenue report is automated and sent every Monday to leadership Forecast model is live and actively used Pipeline visibility is materially cleaner, more accurate, and more actionable Core revenue processes are operating with more consistency and accountability Responsibilities Build and maintain a clean, scalable HubSpot environment Define and enforce pipeline stages, required fields, ownership rules, and deal hygiene standards Improve CRM discipline across deal stages, close dates, next steps, and ARR values Build dashboards and reports that give leadership clear visibility into pipeline, conversion, forecast, and revenue performance Design and manage commission and quota tracking from scratch Stand up a practical forecasting model that leadership can rely on Support weekly revenue operating rhythms through accurate reporting and system discipline Identify process gaps, inconsistencies, and sources of commercial leakage, then fix them Work closely with leadership to improve commercial visibility and operating rigor Help create a stronger operating foundation for a scaling revenue organization Requirements 3–5+ years of relevant experience in Revenue Operations, Sales Operations, or GTM Operations Strong hands-on experience as a HubSpot or Salesforce administrator Experience building or rebuilding CRM structure, pipeline stages, dashboards, workflows, and reporting from scratch Experience designing and managing commission and quota tracking Strong understanding of core SaaS revenue metrics, including: ARR churn NRR pipeline coverage Strong grasp of forecasting mechanics and pipeline management discipline Comfortable working in an early or scaling environment where systems still need to be built An understanding, and passion, for social media commerce, e-commerce and media This role is not for you if You’ve mainly supported RevOps processes but haven’t truly owned them You prefer maintaining existing systems over building structure from scratch You need a large team around you to execute You are strongest as a report-builder but weaker on commercial logic and operating discipline You are looking for a broad operations title without wanting deep accountability Why this role matters This role has immediate leverage across the business. By fixing CRM structure, forecasting, reporting, and incentives, you will help eliminate invisible revenue leakage and give leadership a much clearer view of performance. This is a role with direct commercial impact from day one.