Remote Insurance Customer Service Representative

**About Valatam** We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a **Great Place to Work for the 2025-2026** period, proof that great work starts with great people. **About the Role** We’re looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America. **Key Responsibilities** * Inbound & outbound customer communication via phone and email, in English and Spanish. * Respond promptly to customer inquiries regarding policies, coverage, and claims. * Contact customers regarding renewals and payment reminders. * Contact carriers to obtain policy information and resolve issues. * Handle inquiries and concerns to ensure customer satisfaction. * Other similar or related tasks. **Requirements** * Fluent English (C1/C2) and Spanish. * 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients. * Proficiency with Agency Management Systems such as AMS360 or similar. * Excellent attention to detail, communication, and problem-solving skills. * Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection. * Bachelor’s or Associate’s degree preferred. **Benefits** **Our Core Values at Work** We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You’ll thrive here if these values resonate with you. **What We Offer** * Competitive hourly rate in USD. * Guaranteed annual pay increments. * Discretionary client bonuses (80% of our clients award year-end bonuses). * 7 U.S. federal holidays + 4 paid PTO days. * Monthly medical insurance stipend (after meeting eligibility criteria). * Birthday / Anniversary bonuses + Gym / Wellness allowance. * Unlimited online fitness classes + company events & Christmas celebrations. Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.