Remote Clinical Support Specialist
Genesis Orthopedics & Sports Medicine
About Genesis Orthopedics & Sports Medicine
At Genesis, our goal is simple: free our patients to be more active, more athletic, and to move freely in their bodies -- accessible to everyone, not just the select few.
Thriving in the world requires mobility and freedom from pain, but our healthcare system often makes quality orthopedic care inaccessible to those who need it most -- those on Medicaid, or Medicare, or who lack insurance. We won't be able to solve our present orthopedic challenges with a care delivery model designed in the past.
Our collective capacity for medical care is remarkable -- and our current system is underestimating it. We need a new orthopedic model, one where we value human beings regardless of income or wealth. Where prices are ethical, not exploitative. Where recovery is expedited, and surgery is a last resort (not a first option for profit-seeking orthopedists).
Our practice is fortunate to have experience in this non-traditional way of thinking. After 17 years of a successful-but-conventional practice, four years ago we went back to the drawing board to ask ourselves what would need to change in order to serve everyone, not just the lucky few who could afford our services. We reinvented the care delivery model, trying different ideas until we discovered a blueprint for delivering the high-quality care our reputation was known for, while also making the prices more ethical and affordable. It took hundreds of hours of reading, conversations, and research to pull off, but we cracked the code.
In summary, if you're looking for a place with more autonomy, a strong mission and culture, and an opportunity to serve the underserved, we'd love to consider you for the team!
About this Role.
Most remote healthcare roles put you behind a queue --- answering calls, moving messages, and working through a checklist without ever really becoming part of the clinical team.
This role is different.
Genesis is looking for a Remote Clinical Support Specialist who will work directly alongside our clinicians throughout the day. You'll be embedded in the clinical workflow --- interpreting for patients in real time, supporting a provider with documentation, managing incoming voicemail communication, and helping make sure the small things that keep patient care moving actually get done.
You're remote. But you're part of the clinic.
The Work
This is a hands-on remote clinical support role. Your day will move with the clinic, and priorities will shift based on what our clinicians and patients need.
- On-demand interpretation --- provide real-time Spanish/English interpretation for clinicians and patients during office hours
- Dedicated scribe support --- work directly with a solo provider to document patient encounters accurately and efficiently
- Epic documentation --- create and update telephone encounters, document communication, and support clinical workflows directly within Epic
- Inbound voicemail management --- listen to patient voicemails and accurately transcribe them into Epic telephone encounters for the appropriate clinical team
- Provider-directed patient outreach --- make limited outbound calls to patients when requested by a clinician and document the communication appropriately
The goal is simple: make it easier for clinicians to take care of patients.
You'll help remove documentation and communication work from the clinical team while making sure patients --- especially our Spanish-speaking patients --- can communicate clearly with the people taking care of them.
The Stack
- Remote position
- Work performed during Genesis clinic/office hours
- EMR: Epic
- Spanish/English fluency required
- Previous healthcare experience strongly preferred
- Medical terminology and clinical documentation experience preferred
- Medical scribe, medical assistant, interpreter, or similar clinical experience preferred
Requirements
Who We're Looking For
- You're fluent in English and Spanish and can move comfortably between both languages in a healthcare setting.
- You know Epic. You understand how clinical documentation works, how telephone encounters move through a practice, and why getting the details right matters.
- You're fast without being careless. You can listen to a voicemail, understand what matters, document it clearly, and route it appropriately.
- You can keep up with a busy clinic. One minute you may be interpreting for a clinician, the next you're documenting an encounter or entering a patient message. You know how to prioritize without needing someone to constantly manage your day.
- Most importantly, you understand that being remote doesn't mean being disconnected. You're part of the clinical team, and you take ownership like you're sitting in the clinic with them.
Benefits
About Genesis
Genesis Orthopedics & Sports Medicine is a full-spectrum MSK platform --- surgery, physical therapy, and everything between --- built on a single conviction: that world-class orthopedic care should be accessible to everyone, not just the patients with the right insurance card.
We operate 16 clinics across Chicagoland, run clinical trials, and have built a care delivery model that serves Medicaid patients at scale without compromising on quality. The care we deliver is good enough for anyone. We've made it accessible to everyone.
That model only works when clinicians have the support to focus on what matters most: taking care of patients.
This role helps make that possible.
If you're looking for a remote healthcare role where you're actually embedded in patient care --- not just working through a queue --- we want to talk.