Regional Operations Specialist
SuperStaff
About SuperStaff
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.
Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.
About this Role.
About the Role
We are seeking a highly detail-oriented Regional Operations Specialist to support the logistics backbone of one of our largest clients. Think of this role as the "Air Traffic Controller" for our drivers---you ensure they have the right information, the right paperwork, and the support they need to succeed.
Location: This position requires the first 2 months to be fully on-site during weekdays and work from home on weekends at our Medellín office for training and integration. Afterward, you will transition to a fully work-from-home setup.
What You Will Do
Your main goal is operational readiness. You will work in the "back office" to support drivers, ensuring seamless execution of assignments.
- Operational Liaison: Act as the bridge between Field Operations, Drivers, and Account Management.
- Driver Coordination: Communicate via text/SMS with drivers to confirm schedules and expectations (Internal communication only; no direct end-customer interaction).
- Quality Control: Review dispatch paperwork to ensure accuracy, completeness, and alignment with client standards.
- Milestone Tracking: Monitor driver activity in real-time, accurately marking order milestones in the system to maintain full visibility.
- Problem Solving: Collaborate with Customer Service to proactively resolve driver-related issues before they escalate.
- Preparation: Anticipate gaps by reviewing orders in advance to ensure drivers have all necessary documents and instructions.
Requirements
- Language: Advanced English (B2+/C1) is required (Strong written skills are a must for professional SMS/text updates).
- Detail-Obsessed: You have a track record of executing tasks with minimal errors.
- Tech Savvy: You can learn new software quickly. Experience with Slack and G-Suite is required.
- Process-Driven: You enjoy following established workflows and organizing documentation.
- Industry Experience: Previous experience in logistics, dispatch, or back-office coordination is a major plus.
- Soft Skills: You are dependable, proactive, and self-motivated enough to thrive in a remote/hybrid environment.
- Preferred Tools (Training provided):
- Zendesk (Ticketing)
- DialPad (Internal Phone System)
Preferred Tools (Training provided):
- Zendesk (Ticketing)
- DialPad (Internal Phone System).
Schedule:
- Colombia Time (COT):
- Monday, Thursday & Friday: 9:00 AM -- 6:00 PM
- Saturday: 10:00 AM -- 7:00 PM
- Sunday: 7:00 AM -- 4:00 PM
- Tuesday & Wednesday: Days off
Benefits
- Competitive Salary: $4.028.000
- Job Security: Indefinite Term Contract (Término Indefinido).
- Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.).