Product Onboarding Specialist (Training & Client Success | Remote)
Smart Apartment Data
$0-$0 / yr
Salary
colombia
Region
ASAP
Start Date
About Smart Apartment Data
Smart is the trusted source of market intelligence to the apartment industry. We offer comprehensive data platforms designed for Owners, Brokers, Management Companies, On-Site Teams, Suppliers and Locators who need accurate in-depth information to make business decisions and informed investments.
As a winner 'Houston Best & Brightest Companies to Work' , we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.
About this Role.
About Us
Smart Apartment Data provides real estate analytics software to U.S. professionals. We support enterprise clients through structured onboarding and education to ensure they use our platform effectively.
We are seeking a professional communicator who can guide clients through onboarding and product training in a clear and structured manner.
Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b
You will help clients successfully adopt a software platform by guiding them through onboarding and training.
Ideal for:
Customer success professionals
Trainers with technical curiosity
L&D professionals entering SaaS
What You’ll Do
Lead onboarding sessions and walkthroughs
Help clients understand how to use the product
Support users as they learn workflows
Requirements
2+ years of experience in onboarding, implementation, or customer-facing product roles
Experience working directly with clients to help them adopt a tool, platform, or system
Strong ability to simplify complex workflows and explain them clearly
Comfortable guiding clients through structured sessions and discussions
English level: C1 or C2 (required)
Strong organizational and communication skills in a remote environment
Bonus
SaaS / CRM / tech tools exposure
Customer success experience
Ability to learn and explain software quickly
Experience in Customer Education, Enablement, or Implementation
Familiarity with CRM tools is a plus
Handled high-value or demanding customers
This Role is NOT a Fit For
Customer support roles focused only on ticket handling
Call center or BPO roles without product ownership
HR onboarding focused on internal employees
Administrative roles without client interaction
Sales-only roles without post-sale onboarding experience
Benefits
100% Remote, location independent
Compensation: 1,800 – 2,200 per month (based on relevant experience and qualifications)