Prescription Order Coordinator

Job Title: Patient Support & Prescription Order Coordinator

Location: Remote (U.S. Hours)

Type: Full Time

About the Role
We are seeking a detail-oriented Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. In this role, you will work closely with patients and compounding pharmacies to ensure smooth, accurate, and timely order fulfillment.

Key Responsibilities

• Submit and track prescription orders to compounding pharmacies using LifeFile.

• Review patient details and prescription data to ensure 100% accuracy before submission.

• Communicate professionally with patients via phone, email, or chat regarding order statuses, updates, and administrative questions.

• Follow up directly with pharmacies to resolve missing information, delays, or order clarifications.

• Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records.

• Collaborate with internal healthcare staff and learn the organization's proprietary platform.

Qualifications

• Must-Have: Hands-on experience submitting orders to compounding pharmacies via LifeFile (candidates with closely related compounding pharmacy order-processing experience may be considered).

• Direct experience working within the U.S. healthcare system and workflows.

• Excellent written and verbal English communication skills (Bilingual English/Spanish is a big plus!).

• Strong working knowledge of HIPAA compliance and medical data privacy.

• High attention to detail, strong computer literacy, and a reliable remote work setup (stable internet, computer, quiet workspace).