PE Support Agent (INTERNAL PROCESS ONLY)
Keywords Studios
About Keywords Studios
COMPANY PROFILE
Keywords is a growth company, trusted and relied upon by the world’s leading video game and entertainment companies to work alongside them during the full game development cycle to bring immersive content to life for the joy of billions of people across the world.
We are a critical enabler of a large, dynamic industry, and are building out our proprietary technology platform to augment our future growth.
WHY WORK AT KEYWORDS STUDIOS?
People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.
We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.
This is what makes us Keywordians.
About this Role.
Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.
POSITION SUMMARY:
Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets) for a MLB videogame project
Requirements
Expert knowledge of MLB.
Long time fan of a MLB team.
Mexico employee agents
At least 6 months within Keywords Studios
Strong written and verbal communication skills in English and Spanish.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Morning shift availability
Ability to actively listen to instructions and execute tasks communicated.
Benefits
PRIVACY POLICY:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote
