Partnerships Manager (LATAM)

\*This role is **NOT vendor partnerships**. We are specifically looking for candidates with proven experience in **acquiring** **resellers** in the software industry **Location:** LATAM **Role:** Partnership Manager (LATAM) **Department:** Sales **Mode:** Full-time **About [Respond.io](http://respond.io/)** Founded in Hong Kong in early 2017, [respond.io](http://respond.io) is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, [respond.io](http://respond.io) enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! **Our Culture** At [respond.io](http://respond.io/), we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for: * **Solve Customer Problems:** Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! * **The 80/20 Rule:** We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. * **100% Alignment, 80% Accuracy:** We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. * **Be Direct:** We give honest feedback, and tackle problems head-on. Clarity moves us forward! * **Own It and Support Each Other:** We step up, help out, and drive outcomes—together. * **Build Human Connections:** Work is better when we trust, care, and celebrate wins together. We’re a team! **Role Description** [Respond.io](http://respond.io/) is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a visionary Partnerships Manager to nurture and support our channel partner ecosystem. The ideal candidate will drive mutual success through strong relationship management, strategic collaboration, and effective enablement. **Responsibilities** * Identify potential channel partners that align with the company's strategic goals. * Develop and execute recruitment strategies to onboard new partners. * Establish and maintain strong relationships with existing channel partners. * Act as the main point of contact for partners, addressing their needs and concerns. * Organize regular meetings, business reviews, and performance assessments with partners. * Develop and deliver training programs to educate partners on the company's products, services, and sales processes. * Provide ongoing support and resources to partners to ensure their success. * Collaborate with partners to develop and execute joint business plans to drive sales and market penetration. * Monitor and analyze partner performance metrics, providing insights and recommendations for improvement. * Achieve sales targets and revenue goals through effective partner management. * Gather market insights and feedback from partners to improve product development and strategy. * Stay updated on industry trends, competitor activities, and market dynamics. **Qualifications** * Minimum 3+ years of experience in channel management, partner-led sales and business development experience. * Experienced in Channel/Sales in SaaS based company * Proven track record of successfully managing and growing channel partner relationships. * Experienced in building business and marketing plans with Partners. * Well-organized, proactive, goal-oriented, and able to prioritize. * Ability to operate both at a strategic and hands-on level. * Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing. * Nimble and agile team player with the ability to thrive in a fast-paced start-up environment. **Here's what's in for you** * You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. * You will grow more here than you would anywhere else, that is a promise. * Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! * We offer a highly competitive compensation package. * You'll receive a medical allowance to support your health and wellness needs. * Flexible working environment and working hours that fit your lifestyle, wherever you're based.