Outbound Sales (Remote) - LATAM

**Outbound Sales** **ScaleSource (Supporting U.S. Franchise Operations)** ### Location **Fully Remote (Global) Must overlap with U.S. business hours (PST / CST / EST)** ### Role Overview We are looking for a motivated **Remote Sales** to support our client’s revenue growth and customer experience operations. In this role, you will be responsible for **converting inbound inquiries into booked appointments, performing outbound follow-ups, and promoting recurring service programs, cold calling, participating in virtual meetings with clients demonstrating the companies products** while maintaining strong customer relationships. Your main goal will be to **convert leads into booked revenue while maintaining an organized sales pipeline and excellent customer experience.** If you enjoy **sales conversations, customer interaction, and working in a fast-paced environment**, this role offers an excellent opportunity to contribute and grow within a U.S. franchise business. ### Key Responsibilities ### 1. Inbound Lead Conversion Respond promptly to inbound calls and web inquiries Qualify potential customers and clearly explain available services Convert inquiries into scheduled estimates or service appointments ### 2. Outbound Sales & Follow-Up Perform outbound calls to new leads and unsold estimates Re-engage past customers for seasonal services Follow structured scripts and sales workflows ### 3. Recurring Program & Upsell Growth Promote recurring service programs and maintenance plans Track renewal opportunities and follow up with customers Support upselling initiatives to increase revenue per customer ### 4. CRM & Sales Pipeline Management Maintain organized client records in the CRM system Update lead statuses and pipeline stages consistently Track sales activity and pipeline movement ### 5. Customer Service & Retention Address customer questions and concerns professionally Coordinate service follow-ups with customers Maintain a high standard of customer experience ### Requirements ### 1. Sales or Customer Service Experience Minimum 3 **years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.** ### 2. Inbound & Outbound/Cold Call Handling At least 3 **years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.** ### 3. Lead Conversion & Objection Handling Experience converting **customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.** ### 4. CRM & Sales Pipeline Management Minimum 3 **years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.** ### 5. B2B Outbound calls Minimum 3 years of experience making high-volume outbound calls to B2B prospects, including cold calling, qualifying leads, and booking meetings. ### Benefits ### Remote / Work Setup Fully remote position working with a U.S.-based franchise operation. Candidates must be available during **U.S. business hours** and maintain a professional remote work environment. ### Compensation Starting salary of **$1,250 – $1,500 USD per month**. **Ongoing (Month 3+): $1,500 USD as long as you close at least 1 new contract per month** **Bonuses** **$500 USD for each new contract beyond the 1st contract.** ### ### ###