ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

#### **About Trafilea** Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. #### **Why Trafilea** We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, USD competitive salary, paid time off, and more. #### **Job Responsibilities** You won’t manage processes — you’ll build and optimize them at scale. * **Own the entire post-purchase experience** — from order execution to delivery, shipping experience, and unboxing * **Eliminate operational friction at scale**: backlog, errors, backorders, partial shipments, and inefficiencies * **Drive delivery performance globally**, optimizing speed, cost, and customer satisfaction * **Turn operations into a growth lever** by improving NPS, reducing detractors, and increasing repurchase * **Lead ERP evolution and automation** (NetSuite, Shopify, integrations) to build scalable, efficient systems * **Design packaging & subscription experiences** that elevate brand perception and retention * **Build and lead a high-performance team** with full ownership of results * 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments * 3+ years leading teams in complex, multi-market operations with full ownership of results * Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar) * Proven track record of improving operational KPIs such as: * On-time delivery * Backorders & partial orders * Shipping costs & efficiency * Customer experience metrics (NPS, detractors) * Advanced skills in data analysis and process optimization: * Excel / Google Sheets (formulas, pivot tables, data analysis) * Ability to turn data into decisions and scalable processes * Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams * Strong understanding of last-mile delivery, carrier management, and international shipping operations * Experience leading or collaborating on systems improvements, automations, or ERP implementations * English: Intermediate to Advanced (written and spoken)