Operations Manager

Job Title: Operations Manager

Type: Full-Time, Remote

Working Hours: Monday to Friday, 9 AM – 5 PM EST / MST

Compensation: USD 1,800 – 2,400 / month (Salary based on experience)

Benefits: 2 weeks paid vacation after one year of employment + flexible observance of national holidays

About the Company

Our client is an established, private money lending firm specializing in single-family residential real estate financing (specifically for "fix-and-flip" real estate investors). Operating as a small, high-trust, and high-performance team, they pride themselves on agility, transparency, and a clinical focus on results.

They foster a direct communication culture where radical honesty is valued, micromanagement is non-existent, and team members are expected to voice their opinions and point out operational flaws.

About the Role

We are looking for an independent, highly organized Operations Manager to serve as the operational backbone of the business. This is a highly varied, fast-paced administrative role—the furthest thing from a repetitive assembly-line job. You will manage transaction workflows, interact with stakeholders, build scalable operating procedures, and solve daily business challenges autonomously.

When faced with a technical gap or an unfamiliar problem, you won't throw your hands up; instead, you will independently research, source specialized freelancers, manage them effectively, and ensure the project gets completed to a high standard. You will work directly with the business owner, enjoying immense trust and autonomy.

Key Responsibilities

• Transaction Coordination: Execute tasks within a comprehensive loan checklist, accurately extracting data from loan applications and legal agreements with extreme attention to detail.

• Vendor & Freelancer Management: Source, vet, interview, and manage contractors on platforms like Fiverr for one-off projects (e.g., tech integrations, creative assets, operational builds), prioritizing high quality and fair pricing.

• Process Documentation (SOPs): Independently map out workflows and build clear video tutorials and documentation using tools like Scribe and screen recorders, allowing future operations to scale seamlessly.

• Stakeholder Communication: Manage professional email and phone correspondence with banks, title companies, and borrowers to collect post-closing documentation.

• System Management: Learn and maintain proprietary loan processing software (Mortgage Automator), alongside managing everyday internal operations via Monday.com http://Monday.com and Slack.

• Proactive Problem Solving: Handle abstract or novel operational requests independently. Research solutions, troubleshoot bottlenecks, and present completed work rather than escalating daily problems to leadership.

Must-Have Qualifications

• Experience: 3+ years of experience in operations, administrative management, executive assistance, or project coordination—ideally within a fast-moving, remote environment.

• Technical Proficiency: Strong mastery of Excel and Google Workspace (Docs, Sheets, Drive). Comfort utilizing screen recorders/Scribe to document processes.

• Communication & Location: Native or advanced fluent English proficiency (both written and verbal). Must be fully available to work during US Mountain or Eastern Time business hours.

• Radical Honesty & Backbone: A personality that values absolute directness, transparency, and constructive feedback. You must be comfortable respectfully pushing back, asking clarifying questions, and speaking up if a process is broken.

• Autonomy: Proven ability to figure things out without hand-holding. You thrive when given an outcome, managing the steps to get there entirely on your own.

• Precision: High attention to detail.

Nice-to-Have Qualifications

• Experience working with or building automations, prompts, or agents using AI tools (such as Claude or ChatGPT).

• Previous experience in the real estate, mortgage, or private lending industries.

• Experience navigating and utilizing project management spaces like Monday.com http://Monday.com.