Operations & Customer Service Support

Role: Operations & Customer Service Support Location: 100% Remote - Latam Schedule: 9:00 AM – 5:00 PM MST (Mountain Standard Time) Compensation: $1,500 – $1,800/month (based on experience) About the Company Our client is a high-growth sign installation company specializing in national brand implementations for major household names (e.g., McDonald's, Texas Roadhouse, Whataburger). Based in Denver, Colorado, they act as the local boots-on-the-ground for large-scale national signage rollouts. This is a small, fast-paced, and highly "proactive" team where every member wears multiple hats to ensure seamless project delivery and client satisfaction. About the Role This is a critical "Right Hand" position supporting the Office Manager in a high-volume environment. You will be the glue that holds the daily operations together—managing a heavy influx of emails, coordinating with field crews, and ensuring that nothing falls through the cracks. This role is perfect for someone who is tech-savvy, hyper-organized, and comfortable navigating the "controlled chaos" of a growing construction and service business. Key Responsibilities Email & Communication Management - Inbox Support: Monitor and manage high-volume email accounts, ensuring every client inquiry and project update is actioned or flagged. - Client Correspondence: Serve as a primary point of contact for national sign companies, providing professional updates on project status and completion. - Internal Coordination: Act as a bridge between the Office Manager, the Design team, and the Install Manager to ensure "lost in translation" moments are eliminated. Operational Coordination & Scheduling - Job Board Management: Maintain and update the job board to reflect real-time project statuses, billing readiness, and scheduling changes. - Crew Logistics: Assist in coordinating schedules for the install crews, ensuring they have the necessary project details and documentation before arriving on-site. - Post-Project Delivery: Ensure completion photos and "Proof of Install" packets are sent to customers within 24 hours of job completion to trigger the billing process. Process Documentation (SOPs) - System Building: Shadow the Office Manager to document current workflows and suggest improvements or automations. - Knowledge Management: Create and maintain a library of Standard Operating Procedures (SOPs) to help the company scale efficiently. Ad Hoc Project Support - Permitting Assistance: Provide administrative support for complex permitting processes, including uploading documents to city portals and gathering site plan details. - Inventory Tracking: Coordinate with the field team to track the arrival of large-scale signage shipments and crates. Must-have Qualifications - 2+ years of experience in administrative support, project coordination, or high-level customer service. - Native or Near-Native English: Exceptional written and verbal communication skills are mandatory, as you will be corresponding with corporate coordinators for national brands. - Tech Proficiency: Expert-level familiarity with Google Workspace (specifically Sheets), Dropbox, and AI tools (e.g., ChatGPT or Claude for drafting/refining correspondence). - High Agency: A "self-starter" personality who anticipates needs rather than waiting for a task list. You should feel comfortable saying, "I handled this email," rather than asking "How do I handle this?" Nice-to-have Qualifications - Experience in the construction, signage, or field services industry. - Background in project coordination or "Traffic Management" within a small team. - Previous experience building SOPs or process maps from scratch. - Familiarity with the Denver/Colorado geographical area or permitting terminology.