NOC Tier 2

Important IT company At the Latin American level, growth requires:

NOC Tier 2

Required

• Advocating within on behalf of the customer to ensure a seamless and effortless customer experience.
• Manage escalation within for unresolved issues through to resolution.
• Analyze trends, diagnose root cause of issues and make recommendations that are in line with key business opportunities. Create actionable Customer Engagement Plan (“SERVE”) for operational improvements.
• Work with the customer to resolve all mobility service issues.
• Act as the liaison between customer and company cross functional organizations to ensure a positive customer experience.
• Minimum Four (4+) years of experience and knowledge in networking: LAN/WAN/WLAN/DHCP/DNS
• Possess excellent network troubleshooting skills
• Ability to use multiple Incident Management Systems.
• Knowledge of MS Office.
• Team player and positive attitude.
• Highly motivated, proactive, requires minimal supervision and ability to handle critical situations.
• Ability to work under pressure for extended periods of time.
• Needs to be organized and have the ability to multi-task.

Desired

• Excellent communication skills (specifically Verbal and Written English)
• CCNA (R&S) Certification desired but not required.
• Must be able to work 24x7 shifts.

Qualifications

• Intermediate English
• Portuguese (preferred)

Schedule & Work Setup

• Three shifts available:
  • 3:00 AM – 11:00 AM (Mexico time) – Home office
  • 11:00 AM – 7:00 PM (Mexico time) – On-site (TecnoParque, Mexico City)
  • 7:00 PM – 3:00 AM (Mexico time) – Home office

INTERMEDIATE ENGLISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: ON SITE/ HOME OFFICE.

Location: TecnoParque- Azcapotzalco, Mexico City.

Salary: $35,000 gross

Benefits: Excellent superior benefits.