Medical Virtual Assistant - Spine & Injury / Worker's Compensation

We are seeking a **Medical Virtual Assistant** with experience in billing and collections. This role primarily focuses on managing patient payments, conducting follow-ups on outstanding balances, participating in video calls with patients, and supporting a variety of administrative tasks. ### Key Responsibilities * Manage collections and ensure consistent follow-up on outstanding balances * Follow up with patients regarding unpaid invoices and assist in setting up payment plans * Clearly explain EOBs (Explanation of Benefits), billing details, and patient financial responsibility * Participate in video calls, as needed, to support the provider and address patient billing inquiries * Maintain accurate and detailed documentation of all patient communications * Provide additional administrative support as required * **At least 1 year of experience working with a US-based healthcare practice in a patient coordinator, front desk, or similar role is a must.** * Minimum of 1 year of medical billing and/or collections experience (required) * Previous experience handling personal injury and/or workers’ compensation cases. * Strong understanding of EOBs, patient statements, and collections processes. * Excellent communication skills, with the ability to explain complex billing information in a clear and patient-friendly manner * Comfortable interacting with patients via phone and video calls * Experience in pain management, orthopedics, or injury-related practices is preferred ### *Please note this is a full-time contractor role (40 hours per week) with a pay rate of $7–$8 per hour, depending on experience and qualifications. The schedule is Monday through Friday, 9:00 AM to 5:00 PM PST.*