Medical Records Clerk (Remote) | LATAM

• Employment Type: Full-Time Contractor

• Workplace: Remote

• Compensation: USD 1,000 - 1,200/month

• Schedule: Monday to Friday, 9:00 am - 6:00 pm PST

About Us HireHawk is a globally minded staffing and recruitment company that connects skilled professionals with exceptional remote opportunities with U.S. and Canadian teams. We build high-performing distributed teams across regions like Latin America, the Philippines, South Africa, and Europe, with an outcomes-first culture built on ownership and clear expectations

As a Medical Records Clerk, you will support an active personal injury law team by managing medical records, billing statements, and case documentation with accuracy and consistency. You will request records from healthcare providers, track missing documents, organize files in case management software, and help ensure the legal team has the information they need. This role is a strong fit for someone who is highly organized, comfortable following up with medical offices, and trusted with confidential patient information. Because the work supports real legal cases, your attention to detail and follow-through will directly help the team serve clients more effectively.

Responsibilities

• Request and track medical records, billing statements, and related documents from healthcare providers

• Maintain an accurate records tracker so case documentation is complete, current, and easy to review

• Review incoming records for completeness, accuracy, and proper case assignment

• Sort, label, upload, and organize documents in case management or document management software

• Follow up consistently with medical offices, clinics, hospitals, and internal team members on pending requests

• Protect patient confidentiality and support HIPAA-compliant handling of sensitive medical information

• Communicate clearly in English and Spanish with providers, legal staff, and other stakeholders

• Flag missing, incomplete, or unclear documentation so issues can be resolved quickly

• Support smooth case progress by keeping records organized, searchable, and ready for attorney or case manager review.

Requirements

Must-Have:

• 2+ years of experience in medical records, legal documentation, healthcare administration, or a closely related role

• Strong understanding of HIPAA compliance, privacy standards, and confidential document handling

• Experience using case management software, document management tools, or organized digital filing systems

• Fluent written and verbal communication skills in both English and Spanish

• High attention to detail when reviewing, labeling, tracking, and uploading documents

• Reliable internet connection and a quiet remote work setup

• Experience supporting a personal injury law firm or legal case management team

• Ability to work full-time U.S. Pacific Time hours, including night shift for Philippines-based candidates

Nice to Have:

• Familiarity with medical billing statements, treatment records, provider requests, or records retrieval workflows

• Experience communicating with U.S. healthcare providers, clinics, hospitals, or insurance-related contacts

• Comfort working with remote teams across different time zones

• Prior experience with legal administrative support or client case documentation

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.

• Option to withdraw up to 50% of approved earnings before payday.