Manager, Online Merchandising

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Online Merchandising based in Brazil.

As a Manager, Online Merchandising, you will lead e-commerce merchandising operations across a portfolio of premium beauty brands, ensuring engaging digital storefronts and a seamless online shopping experience. You will manage and develop a team of eMerchandisers while overseeing product catalogs, site navigation, search functionality, content publishing, and promotional execution. Combining operational leadership with data-driven optimization, you will improve merchandising quality, strengthen workflows, and accelerate the delivery of digital enhancements. You will collaborate closely with e-commerce, digital marketing, CRM, analytics, product management, and IT teams to translate business priorities into effective online experiences. The role also involves leading cross-functional technology projects, coordinating testing and releases, and evaluating performance after launch. This is an opportunity to influence digital commerce strategy, develop talent, and drive continuous improvement in a fast-paced, innovation-oriented beauty retail environment.

Accountabilities

• Merchandising team leadership: Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts.

• Online merchandising operations: Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands.

• E-commerce platform management: Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC).

• Content and promotional execution: Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment.

• Merchandising optimization: Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey.

• Process improvement and governance: Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market.

• Resource and workflow management: Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives.

• Subscription program and vendor management: Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers.

• Analytics and performance reporting: Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations.

• Cross-functional collaboration: Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities.

• Digital project leadership: Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements.

• Release and enhancement management: Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery.

• Quality assurance and user acceptance testing: Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment.

• Experimentation and optimization: Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results.

• Post-launch evaluation: Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization.

• AI-enabled commerce: Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience.

Requirements

• Professional experience: At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery.

• Team leadership: Demonstrated experience leading, coaching, and developing e-commerce merchandising teams.

• E-commerce platform expertise: Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance.

• Digital project delivery: Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles.

• Business and technical alignment: Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions.

• Testing and quality assurance: Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation.

• Vendor management: Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives.

• Analytical capabilities: Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations.

• AI awareness: Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization.

• Project and time management: Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines.

• Attention to detail: Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution.

• Communication and collaboration: Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives.

• Technical proficiency: Strong working knowledge of Microsoft Word, Excel, and PowerPoint.

• Industry knowledge: Familiarity with the beauty and prestige cosmetics market is an advantage.

• Strategic mindset: Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities.

Benefits

* **Health coverage:** Medical, dental, and vision insurance.

* **Financial protection:** Life and disability insurance.

* **Retirement savings:** A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms.

* **Paid time off:** Paid leave, company holidays, and paid volunteer days.

* **Parental support:** Paid parental leave.

* **Learning and development:** Talent development programs, learning opportunities, and tuition reimbursement.

* **Career mobility:** Opportunities for internal career progression and international mobility.

* **Employee discounts:** Product discounts and annual complimentary product allowances.

* **Community and inclusion:** Employee-led affinity groups and opportunities to participate in an inclusive workplace community.

* **Compensation:** Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program.

* **Work arrangement:** The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process.

* **Additional details:** The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.