Inside Sales & Customer Success Specialist

REMOTE | E-COMMERCE | INSIDE SALES & SUPPORT | US TIMEZONE (EST)

ABOUT THE OPPORTUNITY

Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist.

This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.

WHY THIS ROLE IS UNIQUE:

• High Ownership: Handle warm inbound leads and drive revenue without cold spamming.

• Direct Impact: Build long-term customer relationships and directly influence customer lifetime value.

• Uncapped Earnings: High commission percentages tied directly to clear sales targets.

• Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.

WHAT YOU WILL BE DOING:

Sales & Revenue Generation

• Convert inbound inquiries into completed purchases through structured conversations.

• Conduct sales discussions focused on closing and objection handling.

• Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.

• Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).

• Conduct targeted outbound outreach to warm leads.

• Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.

Customer Support & Operations

• Respond to customer inquiries via phone, email, and live chat with high responsiveness.

• Process orders, refunds, replacements, and provide product consultations.

• Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.

• Provide comprehensive pre-sale and post-sale support.

Operations & Reporting

• Report daily on sales activity, conversion performance, and customer feedback.

• Maintain proper CRM tagging, segmentation, and interaction logging.

• Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.

WHAT COMPANY LOOKING FOR:

• 3+ years of proven experience in sales, revenue generation, and deal closing.

• Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.

• Solid experience working with CRMs (Zoho CRM is highly preferred).

• High comfort level with both inbound and outbound sales calls.

• Strong objection handling, pricing discussion, and negotiation skills.

• Ability to work independently and consistently meet structured KPIs.

NICE TO HAVE:

• Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.

• Familiarity with logistics and fulfillment platforms such as ShipStation.

• Experience with physical product sales (home improvement, appliances, etc.).

PRODUCTS & MARKET CONTEXT:

• Products: Whole house water filtration systems, replacement filters, faucets, and components.

• Target Market: Primarily B2C, with an expanding B2B segment (plumbers, installers, resellers).

• Average Deal Sizes: 80–300 for replacements/filters; 300–600+ for full systems.

• Repeat Customer LTV: $1,200+.

LOCATION & CONDITIONS

📍 Location: 100% Remote (Global, with a focus on LatAm, Europe).

🕒 Schedule: Monday – Friday, 8:00 AM – 6:00 PM EST (Fixed schedule).

💼 Contract Type: Contractor.