Implementation Specialist (SaaS / PropTech) - A378

Industry

SaaS / PropTech / Operations

Work Arrangement

Fully Remote

Job Type

Full-Time

Work Schedule

TBD — overlap with US business hours is preferred

Locations

Philippines / Latin America

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a fast-growing SaaS company operating within a specialized professional services industry. Their platform supports end-to-end operational workflows for firms across multiple international markets, helping customers streamline processes, improve efficiency, and manage complex projects through a centralized solution.

Following a period of rapid growth, the company is expanding its implementation capacity to support a growing customer base and ensure every client experiences a smooth onboarding journey. The team operates in a highly collaborative, fast-paced environment with strong emphasis on accountability, ownership, and operational excellence.

Role Overview

As an Implementation Specialist, you will own the full client onboarding and implementation lifecycle from kickoff through go-live. You will manage multiple concurrent client implementations while partnering cross-functionally with internal teams including Solutions, Product, Training, and Client Success.

This role is highly execution-focused and requires someone who can independently manage priorities, communicate confidently with clients, and maintain strong organizational discipline across multiple active projects. You will play a key role in ensuring implementations stay on track, timelines are met, and clients are set up for long-term success.

The ideal candidate is proactive, detail-oriented, and comfortable balancing project management with customer-facing communication. This is an excellent opportunity for someone with SaaS implementation experience who thrives in structured, fast-moving environments and enjoys taking ownership of outcomes.

Your Impact

• Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously

• Ensure clients remain aligned to timelines, milestones, and implementation deliverables

• Improve operational efficiency by maintaining organized documentation and implementation workflows

• Support high customer satisfaction through proactive communication and structured project management

• Contribute to continuous improvement of onboarding and implementation methodologies

• Strengthen collaboration between implementation, product, solutions, and client success teams

Core Responsibilities

Client Implementation Management – 50%

• Serve as the primary point of contact for clients from kickoff through go-live

• Lead kickoff calls, milestone reviews, and recurring implementation status meetings

• Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels

• Hold clients accountable to implementation timelines and proactively escalate blockers when necessary

• Maintain momentum across all active projects to ensure timely completion

Project Administration & Documentation – 20%

• Maintain accurate project documentation, implementation milestones, and status updates within project management systems

• Configure platform-related documentation and templates using Microsoft Excel and Word

• Replicate client-specific report formats with strong attention to detail and accuracy

• Track deliverables, dependencies, and project progress across multiple implementations

• Ensure internal visibility into project health and customer status updates

Internal Collaboration & Cross-Functional Coordination – 20%

• Partner with Solutions teams on data migration and platform configuration requests

• Coordinate with Product teams to relay customer feedback and feature requests

• Work closely with training and go-to-market teams to support onboarding and enablement sessions

• Transition completed implementations smoothly to the Client Success team upon go-live

• Collaborate cross-functionally to improve implementation quality and operational efficiency

Process Improvement & Self-Development – 10%

• Complete a structured onboarding program and actively engage in internal training initiatives

• Participate in company-wide meetings and educational sessions

• Contribute ideas and feedback to improve implementation processes and documentation

• Continuously develop product knowledge and implementation best practices

Requirements

Must-Haves (Required)

• 2+ years of SaaS implementation, onboarding, or customer onboarding experience

• Proven experience managing customer-facing implementation projects end-to-end

• Strong project management and organizational skills with ability to manage multiple concurrent projects

• Excellent written and verbal English communication skills

• Ability to communicate directly and professionally with clients while maintaining positive relationships

• Intermediate proficiency in Microsoft Excel and Microsoft Word

• Strong attention to detail with ability to accurately replicate client requirements and documentation

• Self-starter mindset with ability to learn complex systems independently

• Experience working in fast-paced, high-growth, or client-facing environments

Nice-to-Haves (Preferred)

• Experience working within SaaS, PropTech, real estate, or professional services industries

• Familiarity with CRM or project management tools such as HubSpot, Notion, Asana, Monday.com, or Baton

• Exposure to data migration, implementation configuration, or solution delivery workflows

• Experience supporting mid-market or enterprise client implementations

• Bachelor’s degree or equivalent professional experience

Tools Proficiency

Must-Haves (Required)

• Microsoft Excel

• Microsoft Word

• Zoom

• Project management and task tracking tools

• CRM or customer management platforms

Nice-to-Haves (Preferred)

• HubSpot

• Baton

• Notion

• Asana

• Monday.com

• Collaboration and documentation tools

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.