Helpdesk Customer Support Agent

This is a remote position.

Position Summary:

Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. **A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service.**Agents work independently while staying connected with the team to keep operations running smoothly.

Essential Duties and Responsibilities (include, but are not limited to the following):

• Assist customers through phone, SMS, email, and messaging platforms
• Help customers with vehicle pickup and basic setup instructions
• Make sure all required documents are completed and submitted
• Update systems with accurate customer, vehicle, and service details
• Receive and handle customer concerns such as vehicle issues, tire problems, or service requests
• Schedule maintenance and repair appointments with vendors
• Follow up with vendors to check repair progress and completion
• Conduct regular 10K maintenance follow-ups for assigned vehicles
• Handle 10K maintenance outreach for stores to ensure timely service coordination
• Support customers with accident or claim-related concerns
• Help review vehicle condition reports and assist with damage charges and payment follow-ups
• Coordinate vehicle returns and assist with impound or towing situations
• Support requests for vehicle swaps or upgrades
• Follow up on pending repairs, parts, and service updates
• Arrange towing services and confirm completion
• Answer basic rideshare-related questions when needed
• Communicate daily with customers, vendors, and service providers
• Follow up on unpaid balances, help set up payment plans, and track payments
• Keep records organized and ensure all tasks are completed on time

Qualifications Required:

• Ability to work remotely and manage tasks with minimal supervision
• Willing to join daily team check-ins for support and updates
• Comfortable making outbound calls and following up with customers
• Reliable internet, computer, headset, and phone for work use
• Strong focus on customer service and problem solving

Education and Experience:

• High school diploma or equivalent required
• Additional education in business, communication, or customer service is a plus
• Experience in customer service, helpdesk support, call center, logistics, automotive, or collections is preferred
• Experience working with vendors or service providers is a plus

Salary:$7.00 USD hourly

Skills and Abilities:

• Clear verbal and written communication in English (Spanish is a plus)
• Friendly, patient, and professional when dealing with customers
• Ability to handle multiple tasks and follow-ups at the same time
• Good organization skills and attention to detail
• Comfortable discussing payments and setting up payment plans
• Strong problem-solving skills and ability to think ahead
• Able to work independently while being part of a team
• Good at tracking tasks, deadlines, and updates
• Proficiency in CRM systems, spreadsheets, and messaging tools