Help Desk Junior (Brasil y México).

* Create and update process documentation. * Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include: * Access the ticket management system, for the services assignment. * Request notification from the engineer in case any problem arises during the service. * Record the services performed in the corresponding database or ticket management systems. * These activities are not limiting. * It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job. * Verifiable experience, at least six months experience in IT or customer care service. * Team player. * Responsible and organized. * Resourcefulness and proactivity. * Time management skills and ability to prioritize work. * Attention to detail and problem-solving skills. * Have written and verbal communication skills. * Please read carefully the details of the application, which includes weekly workload and monthly salary **Other requirements** Location: remote - Brasil y México Monthly Financial Contribution (USD 415). Working hours: 10:00 - 19:30 English Level : **Intermediate/Advanced** Excellent work environment