Front Desk / Insurance Authorization Specialist - Bilingual

We are seeking an experienced Front Desk / Insurance Authorization Specialist to join our growing medical practice. This role is ideal for a detail-oriented professional with a strong background in medical front office operations, insurance verification, and prior authorizations. The ideal candidate thrives in a fast-paced environment, delivers exceptional patient service, and is comfortable handling a high volume of inbound and outbound calls.

Responsibilities

• Answer and manage a high volume of inbound and outbound patient calls professionally and efficiently.

• Schedule new and existing patient appointments, coordinate follow-up visits, and manage patient recall lists.

• Verify insurance eligibility and benefits prior to appointments.

• Obtain and track prior authorizations through insurance payer portals and other authorization platforms.

• Prepare patients for telemedicine appointments by completing intake and screening questions, documenting relevant information for the provider.

• Update and maintain accurate patient records within the EMR system.

• Coordinate with providers, patients, and insurance companies to ensure timely patient care.

• Provide outstanding customer service while maintaining patient confidentiality and HIPAA compliance.

If you are an organized, patient-focused professional with experience in medical front office operations and insurance authorizations, we'd love to hear from you!

Requirements

• Minimum of 2 years of medical front office experience, preferably in Podiatry, Dermatology, Orthopedics, or Sports Medicine.

• Proven experience with insurance verification and prior authorizations.

• Strong knowledge of insurance payer portals and authorization processes.

• Experience managing a high volume of patient phone calls.

• Comfortable interviewing patients and collecting clinical intake information for telemedicine visits.

• Experience scheduling appointments and coordinating patient follow-up care.

• Excellent verbal and written communication skills.

• Bilingual English/Spanish preferred.

• Experience with Practice Fusion EMR is strongly preferred.

• Experience with Weave VoIP phone system is strongly preferred.

• Strong organizational skills with exceptional attention to detail.

• Ability to work independently in a remote environment while managing multiple priorities.

Preferred Qualifications

• Experience working in a specialty medical practice.

• Strong understanding of HIPAA regulations and medical office workflows.

• Comfortable learning new software and adapting to evolving processes.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 6 PM PST.