(Fluent English) Customer Success Specialist (Brazil)
SupportYourApp
$0-$0 / yr
Salary
brazil
Region
ASAP
Start Date
About SupportYourApp
SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.
We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.
Being a part of SupportYourApp includes:
Team of like-minded peers
Flexible schedule
Greenhouse conditions for self-development
Creative and unique art-office
Cooperation with the world-known projects
Mind-blowing corporate events and social activities
Casual cooperative work environment
Responsive management interested in your growth
SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. We do not discriminate on the grounds of race, sex, color, religion, age, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or for any other reason. Find out more by checking our Manifesto. Bring your unique personality and thrive with us!
SupportYourApp team grew by 2000+ people, and we have more and more opportunities opening to talents each day.
In 2019 we've opened our 2nd office, that not only became our second home but the First Art Office Object in Ukraine
Join our team today 💛
About this Role.
We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.
Excited? Let’s see what it takes 💛
What you will do:
Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
Own and drive client renewals and contract extensions across your portfolio;
Identify and execute upsell and cross-sell opportunities to expand account value;
Take responsibility for retention metrics and proactively mitigate churn risks;
Maintain and manage revenue forecasts for your portfolio;
Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
Develop and conduct comprehensive client trainings to ensure high user adoption;
Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
Act as a commercial owner of assigned accounts, driving growth and long-term value;
Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role:
1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
Proven experience owning or contributing to client renewals and retention;
Hands-on experience with upselling / cross-selling within existing accounts;
Ability to forecast revenue and manage a portfolio from a commercial perspective
Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
Customer-oriented and responsible attitude;
Fluent English both written and spoken;
Excellent presentation and account management skills.
Benefits and Perks:
Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
Opportunity to work fully remotely;
Inclusive international environment;
Compensation in USD;
Responsive management interested in your growth and long-lasting cooperation.