FBS - Program Coordinator II

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are looking for a highly organized and proactive Program Coordinator II to join our Operations team supporting a fast-growing Direct Sales Contact Center. In this role, you will coordinate projects and strategic initiatives from planning through execution, ensuring cross-functional teams remain aligned, milestones are met, and business objectives are achieved.

You will partner closely with Operations, Compliance, Legal, Technology, and business leaders to support project delivery, monitor risks, track key performance indicators, and facilitate change management activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities simultaneously, and excels at keeping projects organized and on track.

What You'll Do

• Coordinate projects and business initiatives from intake through execution and deployment

• Support project planning, prioritization, and alignment with business objectives and operational impact

• Develop and maintain project plans, schedules, staffing plans, and status reports

• Track project milestones, deliverables, timelines, risks, issues, and dependencies across multiple initiatives

• Coordinate cross-functional activities with Operations, Compliance, Legal, Technology, and other business partners

• Schedule and facilitate project meetings, workshops, and stakeholder communications

• Prepare executive-ready project updates, presentations, and reporting materials

• Monitor project progress and ensure compliance with PMO standards, governance, and established processes

• Support change management activities, including communication planning, training coordination, and adoption tracking

• Monitor project budgets, resource allocation, and operational KPIs

• Identify risks, proactively drive issue resolution, and escalate concerns when appropriate

• Maintain project documentation, action logs, meeting minutes, change requests, and risk registers

• Support post-implementation reviews and identify opportunities for continuous process improvement

• Assist Program Managers with coordinating multiple projects using Agile, Waterfall, or hybrid delivery methodologies

Requirements

• Years of experience in project coordination, project management, program management, or business operations

• Experience supporting multiple cross-functional projects in a fast-paced business environment

• Strong understanding of project planning, scheduling, reporting, and project governance principles

• Experience coordinating stakeholders across Operations, Technology, Compliance, Legal, and business teams

• Strong organizational, planning, and time management skills with the ability to manage multiple priorities simultaneously

• Excellent verbal and written communication skills with experience preparing executive-level reports and presentations

• Strong critical thinking and problem-solving abilities with a proactive approach to risk management

• Experience supporting change management and business transformation initiatives

• Familiarity with Agile, Waterfall, or hybrid project delivery methodologies is preferred

Benefits

1. Comprehensive benefits package
2. Career development and training opportunities
3. Flexible work arrangements
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Please note: CVs must be submitted in English. Applications submitted in other languages will not be considered.