FBS - Internal Audit Operations Manager

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We are seeking an experienced Internal Audit Operations Manager to lead transformation initiatives within the Internal Audit function, driving innovation, operational excellence, and data-driven decision-making. This role plays a critical part in identifying, evaluating, and implementing strategic changes that enhance audit processes, improve efficiency, and elevate the quality and accuracy of outcomes.

Acting as a strategic partner and expert advisor, you will collaborate across business units to operationalize technology and data solutions, ensuring alignment with evolving business needs. You will also oversee audit analytics, technology platforms, and reporting frameworks, while contributing to broader organizational strategy and continuous improvement initiatives.

This is a high-impact role with strong visibility to leadership, requiring both strategic thinking and hands-on execution.

What You'll Do

• Lead the identification, design, and implementation of transformation initiatives within Internal Audit

• Drive the adoption of data analytics and technology solutions to enhance audit effectiveness and efficiency

• Oversee audit technology platforms (e.g., TeamMate+) and operational data environments (e.g., SharePoint)

• Manage internal and external reporting, delivering insights that support strategic decision-making

• Partner with cross-functional stakeholders and senior leadership to shape and execute strategic initiatives

• Apply data analytics to evaluate performance, identify trends, and communicate actionable insights

• Lead and support change management efforts, ensuring successful adoption and strong employee engagement

• Monitor progress of strategic initiatives, ensuring timely delivery of milestones and desired outcomes

• Evaluate new technologies, vendor solutions, and industry trends to identify opportunities for innovation

• Design, document, and optimize business processes to improve operational efficiency and effectiveness

• Mentor, coach, and develop team members, fostering a high-performance and collaborative environment

Requirements

Experience:

• 7–10 years of experience in project management, strategy, operations, or related fields

• Proven experience leading transformation, process improvement, or change management initiatives

• Exposure to Internal Audit processes is a plus

Technical Skills:

• Advanced experience with data analytics and reporting (Power BI required)

• Strong knowledge of SQL and/or Python/R (intermediate level)

• Advanced proficiency in Microsoft Office Suite

• Experience with audit tools (e.g., TeamMate+) and collaboration platforms (e.g., SharePoint) is a plus

Core Competencies:

• Advanced skills in project management, data analytics, and business optimization

• Strong experience in management reporting and storytelling with data

• Solid understanding of process improvement methodologies (e.g., Lean thinking)

• Ability to influence stakeholders and communicate effectively across all organizational levels

Leadership & Communication:

• Experience managing or mentoring team members

• Strong stakeholder management and executive communication skills

• Ability to operate independently with minimal supervision

Education & Language:

• Bachelor’s degree preferred

• Fluent English required

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.