FBS CX Data Analyst (Costumer Experience)
Capgemini
$0-$0 / yr
Salary
mexico
Region
ASAP
Start Date
About Capgemini
Get the future you want
At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.
Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.
It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.
As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.
About this Role.
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
A solid and innovative company with a strong market presence
A dynamic, diverse, and multicultural work environment
Leaders with deep market knowledge and strategic vision
Continuous learning and development
We are looking for a Customer Experience (CX) Data Analyst who is passionate about transforming customer data into strategic insights that drive measurable business impact.
In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making.
If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you.
What You'll Do
Analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience
Develop dashboards and reports to support CX performance tracking and strategic initiatives
Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data
Apply statistical, financial, and forecasting models to support business planning and performance optimization
Partner with cross-functional teams to translate business questions into analytical frameworks
Ensure data accuracy, integrity, and consistency across multiple data sources
Support AI-driven and advanced analytics initiatives to improve customer insights
Continuously improve reporting processes and data platforms to meet evolving business needs
Requirements
Experience:
3+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles
Bachelor’s degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field
Advanced English proficiency
Strong Analytics skill, statistical modeling and financial modeling experience
Experience working with Python and SQL
Knowledge of Microsoft Office tools like Excel
Data Visualization tools such as PowerBI
Nice to have
Snowflake – Entry Level
Microsoft 365 & Copilot – Entry Level
Benefits
This position comes with a competitive compensation and benefits package.
A competitive salary and performance-based bonuses.
Comprehensive benefits package.
Flexible work arrangements (remote and/or office-based).
You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
Private Health Insurance.
Paid Time Off.
Training & Development opportunities in partnership with renowned companies.