Engagement Manager

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential. Responsibilities: * Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality. * Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables. * Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact. * Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies. * Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets. * Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority. * Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams. * Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations. * Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort. * Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization. Minimum requirements to be considered: * 3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment. * Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiatives. * Strong project management skills, with experience managing multiple projects or workstreams simultaneously. * Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools. * Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis. * Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions * Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment. The ideal candidate: * Has superior written skills, strong organization, and excellent communication and email etiquette. * Is a strong collaborator and relationship builder who thrives in a team environment. * Has excellent attention to detail and can synthesize information, break it down into clear tasks, and ensure nothing falls through the cracks. * Has experience working in project management tools (Asana, Monday, Jira, Trello). * Has experience working cross-functionally across multiple teams and stakeholders. * Is able to balance multiple priorities while maintaining quality and meeting deadlines. * Understands how to manage competing priorities across client expectations, team capacity, and delivery timelines.