Engagement Coordinator

Reports to: Director of Coaching Excellence

Location: Fully remote, working US Eastern Time hours

Pay: $24,000 a year to start, rising with each year of service

About this Role

Engagement Coordinators are the EMERSE equivalent of paralegals in a law firm. They are the operational backbone of client delivery: engagements run smoothly, coaches are fully supported, and clients get a seamless experience. The role combines project management, client administration and sales support, and it builds deep knowledge of EMERSE's products and services.

This role suits someone who is highly organized, detail-oriented and always looking to improve how things work. Coordinators handle logistics and administration, and they also support clients directly: answering questions, running NPS surveys and keeping the CRM current. Over time, a Coordinator becomes a near-substitute for a coach on operational matters, which makes the role an indispensable part of how EMERSE delivers.

About EMERSE

EMERSE is a global sales transformation agency headquartered in Miami, USA, and London, UK. We help growth-oriented companies build diagnostic, scalable systems that make sales growth fast, predictable and profitable.

We specialize in sales diagnostics, playbooks, coaching, bootcamps, hiring systems and ongoing execution support. We help businesses codify and implement repeatable sales systems while developing their people into elite performers.

Our purpose is simple and ambitious: to bring excellence to the profession of sales, change lives for the better, and free business owners from the frustrations of growing revenue. Our team shares a commitment to discipline, clarity and impact, and we are redefining what sales excellence means in practice.

Culture and Values

We exist to bring excellence to the profession of sales. We help companies hit ambitious targets, grow profitably and improve lives. Our mission is to restore sales as a serious, service-led profession, rooted in integrity, clarity and impact.

Our Values

Our culture is built on five values that guide how we work, collaborate and grow:

• Make an Impact: Take action, own outcomes, and deliver meaningful results.

• Think Around Corners: Anticipate challenges, plan ahead, and act with agility.

• Speak to Hearts & Minds: Communicate authentically, inspire action, and build trust.

• Raise the Bar: Be bold, set high standards, and continually strive for excellence.

• Be a Good Human: Act with integrity, keep your word, and do what's right.

Our Beliefs

• Sales, when done from a place of service, is a noble profession.

• We have a duty to help clients buy, even if that means not from us.

• We aim to be the obvious destination for growth-minded companies who share our values.

The Role

The Engagement Coordinator makes sure coaches and clients are fully supported through every engagement. You'll keep visibility over all the clients assigned to you, keep the CRM accurate, prepare contracts and sales decks, track renewals, client spend and NPS results, and make sure every client journey is documented and improved.

You'll be expected to know EMERSE's products and services as well as the coaches do, and to step in and answer client questions where appropriate. The role goes beyond administration into solving problems before they land, improving how we work, and freeing coaches to focus on high-value client delivery.

What You'll Do

• Keep Membrain, our CRM, current with each client's journey, renewals, spend and NPS scores.

• Coordinate each client from onboarding through renewal as their trusted point of contact, and monitor client health.

• Run NPS surveys and track client satisfaction.

• Track program results and produce reporting that drives decisions.

• Prepare and edit sales decks, proposals and contracts for the coaches.

• Prepare engagements with the coaches: Miro boards, playbooks, OMG evaluations and programs.

• Coordinate scheduling, logistics and communication with clients.

• Own engagement administration: preparation, debriefs and content updates.

• Work with the coaches to keep dashboards and reporting up to date.

• Build and organize client playbooks, and act as Playbook Champion internally.

• Improve systems, templates, processes and delivery tools to raise the standard.

• Know EMERSE's products and services well enough to field client questions or step in for a coach when needed.

How Success Is Measured

• CRM accuracy at 100% for your clients: renewals, spend and NPS.

• NPS surveys run consistently and reported on time.

• Sales decks and contracts delivered to coaches within agreed timelines.

• Engagements scheduled and delivered without errors or delays.

• Playbooks and program content kept accurate and up to date.

• Coaches fully ready for every session, with materials in hand at least five days ahead.

• Positive feedback from coaches and clients on the quality of your support.

What You Bring

• Experience in coordination, project management or professional services support.

• Strong organizational skills and the ability to run several engagements at once.

• Excellent written and spoken English.

• Fluency with CRM systems, project trackers and content platforms.

• A proactive mindset: you anticipate needs and solve problems on your own.

• High standards of accuracy and attention to detail.

Tools You'll Use

• Membrain (CRM)

• Miro (engagement boards)

• Trainual (playbooks)

• OMG portal (evaluations)

• Microsoft 365 and Google Workspace

• Zoom and Teams

Requirements

• Prior experience in a coordination, paralegal or project management role preferred.

• Comfort working in a fast-paced, remote-first environment.

• Availability to work US Eastern Time business hours.

• The ability to work across several coaches and client teams and keep them aligned.

• Willingness to learn EMERSE's products and services to the same depth as the coaches.

• Commitment to EMERSE's culture and values.