E-commerce Operations Manager (Remote) | LATAM
HireHawk
$0-$0 / yr
Salary
peru
Region
ASAP
Start Date
About HireHawk
At HireHawk, we connect exceptional talent with leading companies across the United States. Our goal is simple: make it easier for exceptional talent around the world to access meaningful remote opportunities. By joining our network, you’ll have the opportunity to work with top US companies looking for skilled professionals ready to make an impact. Whether you're looking to grow your career, collaborate with ambitious teams, or find a role that fits the life you want to live — HireHawk helps you get there. Join a global community of talented professionals and start building your dream career from anywhere in the world.
About this Role.
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Compensation: USD $1,800 - $2,200/month
- Schedule: Monday to Friday 8:00 am - 5:00 pm EST
At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.
We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.
This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.
Responsibilities:
- Manage daily Shopify store operations end-to-end
- Oversee the full order lifecycle: order intake → production → fulfillment → delivery
- Coordinate with suppliers, production teams, and fulfillment partners
- Manage customer operations, including issue resolution and communication
- Lead and manage a small remote/offshore team
- Implement and optimize operational processes and workflows
- Ensure order accuracy, delivery timelines, and customer satisfaction
- Support project management initiatives across operations and fulfillment
- Collaborate with leadership to scale operations and improve efficiency
Requirements
- Hands-on Shopify operations experience (a must)
- Experience in B2B e-commerce environments (bulk/custom orders)
- Proven ability to manage fulfillment coordination and logistics
- Experience managing customer operations and post-purchase workflows
- Strong organizational and project management skills
- Experience working in a $3M+ revenue e-commerce brand
- Ability to operate as a generalist across operations
- Experience managing remote or offshore teams
- Strong problem-solving and process improvement mindset
- Print-on-demand or custom product experience
- Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms
- Experience scaling operations in growing brands
Ideal Candidate:
- Operator mindset (execution-focused, not just strategy)
- High ownership and accountability
- Detail-oriented and process-driven
- Strong problem-solving and process improvement skills
- Excellent communication skills
- Resourceful and solutions-oriented
- Comfortable managing multiple moving parts in a fast-paced environment
Benefits
- Access to a $200k+ perk marketplace with instant discounts on 150+ services
- Access up to 50% of approved earnings before payday (no credit checks or fees)