E-commerce Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing organization focused on scaling its online retail presence through strong digital operations, optimized customer experiences, and data-driven decision-making. They are investing in building a high-performing e-commerce function to improve conversion rates, streamline operations, and drive sustained revenue growth. LOCATION Fully remote | 9 AM - 5 PM EST ROLE OVERVIEW The E-commerce Manager will lead day-to-day online retail operations, including website management, merchandising, optimization, and overall digital customer experience. This is a hands-on role requiring strong expertise in Shopify, UX/UI optimization, and the ability to manage remote teams while driving performance and growth. KEY RESPONSIBILITIES E-commerce Operations & Website Management - Manage day-to-day e-commerce operations, including site maintenance, product launches, and promotional campaigns - Oversee product catalog management, content updates, and overall site functionality Website Merchandising & Optimization - Develop and execute website merchandising strategies to maximize conversion rates and revenue - Leverage tools such as Fast Simon, Bloomreach, or Searchspring for search optimization, personalization, and merchandising automation UX/UI & Conversion Rate Optimization - Optimize user experience (UX) and interface design (UI) through A/B testing, customer research, and data analysis - Use tools like Hotjar or Microsoft Clarity to analyze user behavior and identify opportunities for improvement Analytics & Performance Tracking - Monitor site performance metrics using tools like Google Analytics - Implement data-driven improvements to enhance user experience and drive revenue growth Team & Project Management - Manage and coordinate a remote team of content and website producers - Oversee cross-functional projects while maintaining organized workflows and prioritization Technical & SEO Collaboration - Ensure the website follows SEO best practices and identify opportunities for improvement - Collaborate with teams to implement enhancements and improve overall site performance QUALIFICATIONS Experience - 3+ years of experience in e-commerce management or similar roles - Proven track record of driving online revenue growth and improving conversion rates - Strong hands-on experience with Shopify Skills - Experience with merchandising tools such as Fast Simon, Bloomreach, or Searchspring - Strong understanding of UX/UI principles and e-commerce best practices - Proficiency in Google Analytics and data-driven decision-making - Knowledge of HTML/CSS and SEO best practices - Familiarity with tools like Hotjar, Microsoft Clarity, or similar heatmapping tools - Experience with Klaviyo or similar email marketing platforms (nice to have) - Highly organized with strong project management skills - Ability to manage multiple priorities in a fast-paced environment - Strong analytical mindset with attention to detail - Customer-centric approach with a focus on improving user experience WHAT SUCCESS LOOKS LIKE - Improved conversion rates and sustained online revenue growth - Smooth execution of website updates, product launches, and campaigns - Optimized user experience leading to increased engagement and reduced drop-off rates - Efficient management of remote teams and project workflows - Consistent use of data-driven insights to improve website performance OPPORTUNITY This is a high-impact opportunity to take ownership of a growing e-commerce operation and directly influence both revenue and customer experience. You will play a key role in optimizing digital performance, scaling operations, and driving measurable growth within a fast-paced environment. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets